Job Description

Netiquette Software is a Singapore based Cloud Business Solutions and we have operations in Malaysia. We are expanding our team as we are gearing up for growth after the 2 years of Covid Pandemic. The successful candidate will need to; 1. This position/s is to provide assistance to our customers, with day to day operational matters relating to Netiquette Cloud Based Suite of Solutions thru a support hotline, email and ticketing system. 2. You will be required to log, manage, escalate and resolve issues in accurate, timely and efficient manners. 3. Your day will comprises of call taking, logging service desk tickets, remote access support, application troubleshooting, problem solving and resolutions, identification and escalation to the relevant product development team. 4. You may also be assigned to conduct onsite training to our customers across the region.
Netiquette Software (M) Sdn Bhd is a leading cloud accounting software in Malaysia and has presence in Singapore, Hong Kong, Indonesia and Thailand. We intend to develop a world class business accounting solutions for the ASEAN market. Our development department are based on Malaysia over 3 offices, Johor, KL and Penang. Our key target customers are those that are expanding into the common markets and they will be able to manage and monitor their business real time on a single platform. Our entire suite of solutions include Accounting, Inventory, Payroll and Customer Relationship Management. Design for SMEs in this regions. Our open APIs allow us to connect with leading online ecommerce plattform seamlessly and thus increase productivities and accuracy.
Bachelor\'s or Equivalent