Job Description

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IT Helpdesk Support
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MYR5,000 - MYR7,000 Per Month
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Fewer than 10 applicants. Your chances are good!
Posted 18 hours ago o Closing 1 Dec 2025
Fewer than 10 applicants. Your chances are good!
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Requirements
Education:

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• Experience: 2+ years of experience in an IT support role or similar.
• Technical Skills:Proficiency with operating systems (Windows, macOS, Linux).

Familiarity with common office software (Microsoft Office Suite, email clients).
Basic understanding of networking principles (IP addressing, DNS, DHCP).
Responsibilities
Key Responsibilities:

• Provide first-line technical support for IT-related issues via phone, email, and ticketing systems.
• Troubleshoot and resolve common hardware, software, and network problems.
• Assist users with system access, password resets, and basic IT queries.
• Escalate unresolved or complex issues to L2/L3 support teams as needed.
• Log, track, and update incidents and service requests in the ITSM system.
• Follow standard operating procedures (SOPs) for troubleshooting and issue resolution.
• Ensure timely resolution of tickets in compliance with SLA requirements.
• Provide users with regular updates on the status of their requests.
• Maintain and update knowledge base articles to improve first-time resolution rates.
• Document troubleshooting steps and solutions for common issues.
• Contribute to process improvement initiatives by identifying recurring problems.
• Assist users with hardware requests, ensuring application submission is completed.
• Provide basic troubleshooting for desktops, laptops, printers, and other peripherals.
• Support standard software applications and assist with installations or configurations.
• Monitor IT systems for potential issues and report anomalies to the appropriate teams.
• Ensure compliance with IT policies, security guidelines, and best practices.
• Support IT asset management by tracking and maintaining records of assigned equipment.

Benefits
Competitive salary and benefits, with corresponding annual leave and medical insurance.
Additional Benefits

• Annual Bonus
• Annual Leave
• Training Provided
• Medical Insurance
• Insurance

Skills
Technical Support Help Desk Support Troubleshooting IT Support Software Installation Hardware Troubleshooting
Important Information
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Skills Required