Job Description

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Client Background: MNC Company

Industry : Financial, Trade, Data Analysis and Technology solutions

Location: Johor Bahru

Headcount: 1

Position Title : IT Helpdesk Support Engineer

Tenure: Permanent

Remuneration: RM4,000 - RM7,000

Responsibilities

• Provide day-to-day in-house IT support by phone, email, remote, and face-to-face.
• Manage the installation and maintenance of hardware & software including computers, laptops, VMs, database, Sharepoint, printers, mobile devices, projectors, etc.
• Deployment of desktop Operating System, software application, VMs and database and apply system patches, testing and configuration and automation.
• Manage the diagnosis & repair of IT hardware/software and contact the appropriate service vendors when necessary.
• Perform Asset Management of Infrastructure and maintain records of work performed
• Be responsible for completing assigned tasks on time and to the satisfaction of the users.
• Provide technical support across the company, including SG and JB two locations and liaise up with team in other countries to maintain the systems if necessary.
• Provide technical support to server and network infrastructure (servers, network devices workstation and VMs), and perform regular upgrades to keep systems updated and backup.
• Troubleshoot system failures or bugs and provide solutions to restore functionality.
• Assist with any ad-hoc tasks as required by the IT Department / Team Leader.

Requirement

• Candidate must possess at least a Professional Certificate or Diploma/Degree in Information Technology or equivalent.
• Good troubleshooting skills and knowledge of Linux (Ubuntu and Red Hat) and Windows 10/11 Operating systems and VM (virtual machine) technology, Mac OS, and Office 365 applications suite (including Sharepoint) in terms of installation, configuration, backup, troubleshooting and automation.
• Familiar with Database (Mysql, Sqlite, MangoDB, Postgres)
• Basic coding skills (Scripting, Shell and Python) for automation
• Able to work independently and in a team.
• Candidates with relevant hands-on experience are welcome to apply.

Sub Specialization : Information Technology;Others
Type of Employment : Permanent
Minimum Experience : 3 Years
Work Location : Johor
Salary Range : RM6,500

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