Job Description

Position: (IT Helpdesk Support/ IT Support level 2) (US Market) Location: Shah Alam Tenure: 2 years contract (Renewable basis) Working Hour/ Days: 5 working days (Fixed Night shift 9 pm - 6 am) Salary: up to RM 4500 ( Negotiable) + RM 900 ( Shift allowance + Training allowance) Job Responsibilities: Provide high-quality technical support and customer service to end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting Resolve technical issues related to enterprise GIS servers using the right tools and other related technologies Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture Maintain comprehensive case documentation in customer relationship management (CRM) system As a subject matter expert, author and tech edit knowledge articles available to internal and external users Identify issues and log defects for software improvements Work in other technical areas of software support as customer and business needs require Job Requirements: Bachelors in Computer Science, Computer Networking, Information Science, Computer Engineering, Networking, Information Technology, Business IT, Programming, or any that is equivalent Knowledge in: SSL, Web certificates, Proxy Servers, Windows Servers, SQL, LDAP Background working as Server Administrator, Network Administrator will be an advantage. Experienced in Networking, web servers, web certificates or proxies. Background in software support or technical customer service with direct end user contact Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills for customer issues by means of ArcGIS knowledge including Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems Proficient written and verbal communication abilities with a strong grasp of the English language including grammar

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