Job Description

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Main Purposes of the role:
Day to day management of global IT infrastructure services underpinning our business services and providing global infrastructure operations support to the company's businesses. Operating within the company IT Service Management (ITSM) Framework, the Global Operations Control Centre is responsible for the analysis, investigation and resolution of global infrastructure incidents and problems.
In this role you will be responsible for:

• Operates and manage storage and Virtual (VMware) infrastructure to underpin delivery of the hosted services
• Monitor the estate and ensure proactive measures are taken to ensure high availability of services
• Carry out incident management using the Service Now tool
• Installs or removes hardware and/or software, and associated connections, using supplied installation instructions and tools. Documents results in accordance with agreed procedures.
• Contributes, as required, to investigations of problems and faults concerning the installation of hardware and/or software and confirms the correct working of installations.
• Uses system management software and tools to collect agreed performance statistics. Carries out agreed system software maintenance tasks.
• Carries out agreed operational procedures, including network confi guration, installation and maintenance.
• Uses network management tools to collect and report on network load and performance statistics.
• Contributes to the implementation of maintenance and installation work.
• Uses standard procedures and tools to carry out defined system backups, restoring data where necessary. Identifies operational problems and contributes to their resolution.
• Performs regular high-performance, scalable backups and restores on a schedule and tracks offsite storage.
• Carries out documented configuration for allocation of storage, installation & maintenance of storage system as per the agreed operational procedure.
• Identifies operational problems and contributes to their resolution.

Requirements:
The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in IT computing environment
• 2 years minimum experience working in an IT Network Operation Centre (NOC) or similar IT operations support role

Experience:

• Demonstrates a passion for world class infrastructure technology operations.
• Demonstrates excellent analytical problem solving abilities.
• Monitoring of a medium to large scale infrastructure environment.
• Ability to install, configure and maintain infrastructure systems and solutions to specification.
• Excellent attention to detail when performing tasks and add extra value to complete tasks to a high standard.

Knowledge & Skills:

• Excellent task management and prioritisation of activities.
• Excellent collaboration and communication in a global virtual team environment.
• Able to operate in a busy Global Infrastructure Operations environment
• Awareness of ITIL service management framework.
• Able to manage high priority (P1/P2) incidents impacting business operations (and potentially revenue).
• Operate within Service Level Agreements (SLAs) to manage incidents
• Process oriented, perform duties as described following operating procedures
• Understands business priorities and importance of relevant availability of business services.
• Demonstrates a rational and organised approach to work.
• Self motivated, able to manage and plan own time and self-development.
• Demonstrates excellent communication skills for effective dialogue with customers, suppliers and service delivery partners.
• Team player, able to work equally well with local operations team members and remote operations team members in regional Rentokil Initial offices.

Benefits:
Rewards and Benefits

• Attractive base salary
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Customer Care Team.
Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.
Address:
Unit 8-1, Level 8, Tower 8, UOA Business Park,
No. 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan
(Connected to Subang LRT station)