Job Description

JOB DESCRIPTION:

Job Title: IT lead

Job Purpose:

This role is responsible to provide technical leadership for enterprise information technology efforts, including the design, development and delivery of technology-enabled applications, products and services for a CRM system.

Key Responsibilities:

Technical Requirements:

Hands-on experience with D365 Customer Experience / Dynamics CRM / PowerApps / Power Automate technical solutions.
Hands on experience with one or more of the following D365 / Dynamics CRM modules: Customer Engagement, Field Service and Omni Channel.
Intermediate level of experience in developing & deploying business applications using Microsoft\xe2\x80\x99s Dynamics Power Platform
Technical Expertise in C#, SQL, .Net, D365, CRM SDK, CRM Plugins, PowerApps, Power BI, & Power Automate
Good understanding of Microservices in .NET CORE. Highly skilled in web building technologies like HTML, HTML5, JavaScript, JQuery, JSON, CSS, XML and AJAX is preferred
Good knowledge of relational database concepts
Experience and good working knowledge across all MS Dynamics D365 Customer Service modules.
Provide Integration monitoring and resolution.
Experience across the full MS BI Stack - SSIS, SSAS, SSRS
Experience on Microsoft Portals
Shown success identifying opportunities for process improvements to increase efficiencies.
Experience developing across Azure service offerings including PaaS, App Service, Storage, and Identity and Access management.

Job Specification:

Qualifications (Basic Degree/Diploma etc.):

Bachelor\'s Degree or Professional Qualification Computer Science / Information Technology or its equivalent.

Relevant Work Experience:

Minimum 3-5 years experience in project management and SDLC processes. (At least 2 years in a leading role.)
Strong track record in application support and project management and SDLC processes, preferably in a banking environment OR Financial Institutions.

Required Competencies and Skills:

Competencies/Skills:

Familiar with the following domains:
CRM sales and services.
Consumer banking products and channels
Oracle Siebel CRM and Microsoft Dynamics 365 CRM platforms
Microsoft Azure
Posses analytical and strategic with a track record of success in delivering results within a large complex organization.
Must have strong leadership and people management skills; ability to influence, organizational ability and time management.
Embody the organisation culture and aligns and support of organisation vision and mission.
Excellent interpersonal, written and communication skills.
Highly result oriented and can work independently.
Demonstrates ability to build relationships and work well with peers from both business and technology stakeholders and interact effectively with internal and external parties.
Ability to plan and prioritise work / projects in the team.
Display good leadership qualities, high commitment and drive to complete the assignement.

Tentacle Technologies