Endpoints Management including Standard Operating Environment, delivery of software, and security.
Manage Outsourced partners (for network, hardware) that provides L2 support escalated from IT Service Desk or Consumer Operations team.
Ensure 24x7 availability of the relevant Sudong IT Services. Interface and communicate with users during incidents, perform troubleshooting and root-cause analysis, resolve the problems when faults are encountered.
Work with project and engineering teamin the implementation of new IT services required by IT Workplace or Consumer Operations teams.
Monitor monthly performance and SLA reviews with Outsource vendors to ensure service standards of Sudong IT services are met.
Analyze performance of relevant Sudong IT services. Identify problem areas, devise and deliver solutions to enhance quality of service and to prevent future problems.
Responsible for negotiation and renewal of maintenance contracts for systems/technologies that delivers the relevant Sudong IT services.
Provide capital plan input and recommendations, and the development of infrastructure cost estimates/budgets.
Review existing best practices, processes and security policies for systems/infrastructure supporting the relevant services and introduce preventative or optimized measures to improve services quality and resiliency.
Key Requirements:
Bachelor's degree in Computer Science, Communication Engineering or relevant field.
At least 4 years working experience as LAN and system administrator and 4 years in supervisory position. Preferably in managing people skills.
Experience on Telco/PABX-ACD, CTI and other call-center technology administration will be an added advantage.
Good administration and maintenance skills of network systems, servers, Phones and equipment room facilities.
Good knowledge in LAN and WAN skills should include TCP/IP, DHCP, WINS and DNS networking protocols.
Hands on skills with Cisco switches and routers (CCNP certification would be an advantage)
Excellent in communication, interpersonal, coaching & leadership skills.
Agensi Pekerjaan Asia Recruit Sdn Bhd (200401036859) (675370-W) (JTKSM 230C)
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