Job Description

Hilton isn\xe2\x80\x99t just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.

And, we strongly believe that our Team Members are more than just \xe2\x80\x9cemployees\xe2\x80\x9d

Thrive at Hilton embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a Purpose, and creating the most optimal work experience for them as an individual.

Go Hilton, our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can take advantage of special room rates and other perks.

Join us now and enjoy the Hilton experience for yourself.

The IT Manager\xe2\x80\x99s core responsibilty is to ensure the smooth and efficient operation of the IT Department. This role is also responsible for hotel purchasing duties, procuring items required by management at competitive prices without compromising quality.

What will I be doing?

As the IT Manager, you will be responsible for performing the following tasks to the highest standards:

IT

• Maximize and protect hotel profitability through the leverage of Information Technology, training and operational best practices.
• Maximize opportunities to reduce IT costs through effective purchasing and negotiating maintenance contracts.
• Identify and propose opportunities to optimize revenue.
• Responsible for timely preparation and submission of all IT budgets.
• Responsible for the management and control of all IT expense according to an agreed plan.
• Ensure a business continuity plan is established and tested for all parts of the business.
• Provide the highest possible IT service to the agreed standards and best practices.
• Work with Business Management to expedite access and better utilization of information.
• Implement and exploit telephony services to HI minimum defined standards.
• Ensure guests\xe2\x80\x99 IT queries are managed to defined standards with minimal risks.
• Ensure brand standards are communicated and maintained for Guest and Business Service.
• Ensure the hotel adopts and maintains brand standards for guests and business services in relation to IT services and offerings.
• Consistently promote the brand and encourage the use of the brand by IT suppliers.
• Ensure IT resources are maintained in the hotel to support the commercial & business needs.
• Identify and ensure all hotel data has ownership and accountability within the organization.
• Ensure a successor is identified and trained to the standard.
• Provide IT support to other Hilton hotels when required.
• Cross train other hotel IT personnel to provide cover.
• Maintain standards and best practices in the hotel and evaluate compliance
• Manage and monitor local vendors and / or local representatives of global / area vendors.
• Ensure that hotel data is secured and in line with stated standards and best practices.
• Ensure Access Control is in line with stated standards and best practices.
• Ensure regular self-evaluations of IT practices are completed and communicated.
• Manage local implementation projects.
• Communicate status, risks, opportunities to GM, hotel management and regional and area IT management.
• Adhere to the hotel\xe2\x80\x99s security and emergency policies and procedures.
• Ensure that all team members have a complete understanding of and adhere to the hotel\xe2\x80\x99s team member rules and regulations.
• The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.
• Carry out any other reasonable duties and responsibilities as assigned.

Purchasing

• Follow hotel purchasing policy and procedures when carrying out of all purchases.
• Obtain three competitive quotes from suppliers to minimize cost to hotel.
• Conduct interviews with suppliers, representatives and obtain information, specification, quotations on any items required, handling subsequent correspondence and negotiations for procurement.
• Place orders with suppliers to ensure timely delivery to satisfy hotel requirement and trace the outstanding orders to ensure operational needs are met.
• Check pricing of purchase orders and determine appropriate suppliers to obtain best quality and price.
• Conduct market surveys to understand market trends and the price floating.
• Safeguard the petty cash float (if any) so as to ensure no unauthorized access to the float, ensuring that it is kept in the safe.
• Collect the Market List quotation at regular intervals.
• Regularly review contract supplies to ensure prices are still competitive.
• Maintain competitor knowledge of similar products by regularly surveying price lists of other hotels\xe2\x80\x99 operation supplies.
• Analyze market trends to anticipate likely price fluctuations, for the purpose of maintaining inventory either for long or short time periods.
• Ensure all documentation (purchase orders, invoices, delivery dockets etc.) is forwarded to Accounts Payable on a timely basis.
• Flexible in relation to work hours.
• Minimize the risk of accidents and workers\xe2\x80\x99 compensation costs by ensuring the correct work practices are used and that the area is safe from hazards.
• Handle all requests and enquiries in a timely, efficient and friendly manner.
• Strictly follow the code of conduct.
• The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

An IT Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Five to seven years of relevant IT management experience.
• At least 1 year of working experience as Purchaser or higher in the hospitality industry.
• Sound technical understanding of the management of IT in a service organization.
• Good personality to deal with guests.
• Capable of training team members.
• Possess strong project management and presentation skills.
• IT qualification / training.
• Fluency in both spoken and written English, to meet business needs, is desirable.
• Knowledge of supplies management.
• Experience in similar capacity with international chain hotels.
• Working experience within Hilton Group is advantageous.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton