Job Description

Req ID: 118372
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Kedah
City: Kulim

General Overview

Functional Area: Information Technology (ITM)
Career Stream: IT Infrastructure (INFR)
Role: Analyst (ANA)
Job Title: Analyst, IT Infrastructure
Job Code: ANA-ITM-INFR
Job Level: Band 7
Direct/Indirect Indicator: Indirect

Summary

The Analyst, IT Infrastructure will install, maintain, upgrade, and continuously improve the site\'s operating environment, ensuring the ongoing reliability, performance and security of the infrastructure. This includes monitoring and up keeping the operating environments; responding to incidents & problems, deployment of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems as reported by users, supporting Web access and telephony services, and the acquisition, replacement and decommissioning of related equipment, software and services.

Detailed Description

Performs tasks such as, but not limited to, the following:

Providing computers, networks, servers, IT & office equipment installation, configuration, management, maintenance and troubleshooting.

Plan, manage, revise and continuously improve IT infrastructure, network topology, cabling and interconnect (i.e. network switch/hub, Wireless Access Points, and etc).

Plan and maintain High Availability on IT infrastructure (uptime on systems, databases, network).

Monitor and propose improvement/upgrade for systems and network growth demands.

Ensure IT Systems and computer are secure and are compliant with Corporate IT Security Policy.

Daily monitor the IT Service Request/ Incidents to ensure timely correction of any incidents.

Maintain a proactive approach in attending to user\'s requests, identify and troubleshoot problems, enquiries, provide advice and follow up within a stipulated time to ensure the smooth operation of the end user needs and system availability.

Prepare technical documentation, procedures and guidelines and update according to SOP.

Performing IT daily checklist to ensure server room tidiness and ensure all IT equipment are working fine.

Liaise with Global IT Team and vendors to ensure projects, services and tasks are implemented as per specification and timely manner.

To perform any other tasks or assignments as directed by the management from time to time.

Knowledge/Skills/Competencies

Strong customer service orientation

Good analytical, troubleshooting and problem solving skills.

Good communication (both oral and written) and documentation skills.

In-depth knowledge of the Networking (Firewall and switches), Windows OS (server and client) and the desktop operating environment. Linux and other mainstream OS knowledge will be helpful.

Fundamental knowledge of networking concepts

Good knowledge of infrastructure service management & diagnostic tools and processes

Good knowledge of end-point security management tools and processes

Expertise in configuring, maintaining and troubleshooting Cisco routers

CCNA certification will be an added advantage

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Typical Experience

• Minimum 3 years of related experience;
• Familiar with Cisco routers

Typical Education

• Bachelor\'s Degree

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world\'s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Celestica