Job Description

Responsibilities:

? Provide phone/email consultation to independently debug product problems reported by Cisco customers worldwide.

? Provide technical support for Cisco technologies, products, and/or solutions, resolving moderate to complex technical problems.

? Utilize sophisticated lab setups to duplicate and solve problems, ensuring high customer satisfaction.

? Keep up-to-date with the latest technology trends/products to provide high-quality support.

? Act as a focal point for large account network problem resolution and provide technical leadership.

? Manage the current and future requirements for Cisco TAC labs to debug complex problems.

? Develop content, including technical documents and white papers, to simplify the support experience for customers.

? Drive improvements in product serviceability, new product/feature incubation, and field quality.

? Conduct training programs and mentoring for technical consulting engineers.

? Work closely with colleagues to achieve common goals and share knowledge.

Technical Skills Requirements:

? Hands-on experience with Cisco products and technologies, including Telepresence, CUCM, MS, VCS, IOS-XR Router, IOS-XE architecture, Cable, SP Mobility, and optical.

? Knowledge of industry-standard routing protocols (BGP, OSPF, IS-IS), MPLS, MPLS L2 VPN, MPLS L3 VPN, QoS, multicast, NAT, ALG, HA, IDS/IPS.

? Experience with LAN switching, wireless, architecture, NMS, DNA Center, routing protocols (OSPF, RIP, BGP, Static), and security protocols (ACL, NAT, VPN IPsec Tunnel, SSL VPN Tunnel).

? Strong troubleshooting skills on TCP/IP, HTTPS, DNS, SSL & TLS, and experience with tools like Wireshark, Putty, TCPDUMP.

? Experience with Data Center technologies, including Nexus switches, UCS-B systems, and storage networking.

? Knowledge of server OS (Windows, VMware, Linux), server virtualization, and Ethernet/SAN environments.

? Hands-on experience with Load Balancers/Application Delivery Controllers (Big IP F5, Citrix, NetScaler, Riverbed, Barracuda).

? Experience in working on Cisco security products, such as ASA, FTD, Email and Web Security, VPN, Firewall, AMP, AAA, Cisco Secure Firewall Firepower 7.0.

Feel free to connect at chanchal.sharma@abhidisolution.com or reach out via WhatsApp at +60128511433

Job Type: Permanent

Pay: RM10,000.00 - RM15,000.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Experience:

Computer networking: 1 year (Preferred) Network support: 1 year (Preferred)
Language:

Korean (Preferred)
Location:

* Kuala Lumpur (Preferred)