Job Description

Act as the first point of contact for IT issues from end-users (Tier 1 support). Troubleshoot and resolve basic hardware, software, printer, and peripheral problems. Escalate complex incidents to IT Engineers or Senior Engineers as required. Maintain IT equipment, ensuring all computers and devices are in good working condition. Manage IT asset inventory, including issuing and tracking laptops, printers, and mobile devices. Assist with maintaining shared folders, user access, and documentation of IT procedures. Support antivirus checks, patching schedules, and routine system monitoring. Assist IT Engineers with IT infrastructure projects such as: Office setups Basic cabling and equipment installation CCTV and access system rollouts Prepare documentation, reports, and records related to IT projects. Log and document all IT incidents and resolutions. Keep updated with IT standards and best practices to improve troubleshooting skills.
Job Types: Full-time, Permanent, Internship, Fresh graduate
Contract length: 6 months

Pay: RM2,000.00 - RM2,800.00 per month

Benefits:

Free parking Maternity leave Opportunities for promotion
Work Location: In person