Job Description

About This Role

We're seeking a dynamic IT & Operations Specialist to bridge the gap between technology and business success. This role combines project management, client relationship building, and technical coordination to deliver exceptional IT solutions and support.

Key ResponsibilitiesProject Management Excellence

Strategic Planning:

Develop comprehensive project timelines, resource allocation plans, and risk mitigation strategies

Execution & Monitoring:

Ensure timely delivery within scope and budget through regular progress tracking

Stakeholder Coordination:

Facilitate collaboration between technical teams, vendors, and stakeholders

Quality Assurance:

Conduct project reviews and status meetings with internal teams and clients
Client Partnership & Success

Primary Point of Contact:

Serve as the main liaison throughout the entire project lifecycle

Requirements Management:

Gather, document, and communicate client expectations clearly

On-site Excellence:

Conduct client visits for implementations, training, and ongoing support

Relationship Building:

Maintain high satisfaction levels and handle escalations professionally
Technical Coordination & Support

System Implementation:

Oversee deployments, integrations, and technology rollouts

Go-Live Management:

Coordinate user acceptance testing and system launches

Documentation:

Ensure comprehensive technical specifications and deliverable records

Knowledge Transfer:

Facilitate training sessions between technical teams and end users
Operations & Support

Help Desk Services:

Provide first-level technical support to staff and clients

System Administration:

Coordinate maintenance, updates, and troubleshooting activities

Asset Management:

Oversee IT inventory, licensing, and compliance requirements

User Enablement:

Create guides, documentation, and conduct training sessions
Vendor & Procurement Excellence

Strategic Sourcing:

Coordinate hardware, software, and service procurement

Relationship Management:

Maintain vendor partnerships and service level agreements

Financial Oversight:

Process orders, track expenses, and evaluate proposals

Decision Support:

Assist in vendor selection and procurement decisions
Administrative & Cross-functional Excellence

Documentation Systems:

Maintain comprehensive digital and physical filing

Reporting:

Prepare management reports, presentations, and documentation

Collaboration:

Work with HR, Finance, and other departments on IT initiatives

Recruitment Support:

Assist with IT & Operations hiring including technical assessments
What We're Looking ForEducation & Experience

Academic Background:

Diploma or Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field

Professional Experience:

1-5 years in IT coordination, operations, or project management

Industry Knowledge:

Proven client-facing experience within the IT sector
Technical Excellence

Project Management:

Proficiency in project management methodologies and tools

IT Operations:

Strong understanding of IT systems, projects, and client requirements

Software Proficiency:

Knowledge of business applications and office operations
Core Competencies

Communication:

Excellent written and verbal skills in English and Malay

Problem-Solving:

Strong analytical abilities and solution-oriented mindset

Organization:

Exceptional time management and multi-project coordination skills

Customer Focus:

Service-oriented approach with strong interpersonal abilities
Working Conditions & Requirements

Flexibility:

Occasional evening or weekend work during critical projects

Travel Ready:

Valid driving license and willingness for regular client site visits

Team Player:

Thrive in collaborative, cross-functional environments
Job Types: Full-time, Permanent

Pay: RM2,400.00 - RM3,500.00 per month

Benefits:

Opportunities for promotion Professional development
Application Question(s):

Your notice period and join date? (Ex: 2 months, 1 Sept 25)
Language:

English (Required)
Willingness to travel:

100% (Required)
Work Location: In person