Job Description

Job Title: IT Program Manager
Job Summary:

Represent IT to customer, users, and management for all aspects of project management and performance requirements, including finance, architecture, technology, systems development, IT services, service management and project schedules for enterprise level projects and/or a series of related, ongoing projects within the organization; provide guidance to the allocated project teams; support IT Managers on planning and achieving of strategic objectives.

Essential Duties and Responsibilities:

Collaborates with customer from requirements gathering through product acceptance
Align the program team to customer needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within the enterprise project
Review project schedules with functional project managers and project specialists allocated to projects\xc2\xb7
Provide guidance and motivation to project teams to successfully achieve project goal and corporate initiatives
Communicate project objectives in terms of overall strategic business objectives
Serve as interface with customers, vendors, stakeholders, and project sponsor(s)
Devise creative solutions to critical customer and user needs
Obtain and summarize current project information and milestone status versus project performance baseline. Provide key stakeholders with regular project performance status, variances to plan, and identification of corrective actions.
Drive project/program tasks to completion in accordance to project schedule
Management of Resource capacity and time tracking allocated to enterprise level project
Financial Management and analysis of costs for Enterprise level projects and programs including Capital Expenditures Requests(CER\xe2\x80\x99s) travel, training, resources allocation and other project related costs
Manage change control processes for the project(s) and is responsible for overall project execution
Recognize potential problem areas against the plan, and identify and implement alternative solutions
Identify best cost solutions to reduce cost by streamlining processes and systems.
Ensure that Post-Implementation Reviews are completed with the collaboration of all key projects stakeholders; present the results to the project team and Management as appropriate.
Participate in the exchange of ideas and information within the department and with other Client facilities to ensure best practices are shared throughout the company
Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively, making customer issues a priority
Coach others through difficult decision-making situations
Ensure 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality)
Maintain discretion and confidentiality in all areas pertaining to IT systems, data, and proprietary information, whether internal to Client or customer specific
Understand and embrace the business and IT strategic direction
Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor
Comply and follow all procedures within the company security policy
May perform other duties and responsibilities as assigned.

Education & Experience Requirements:

Bachelor\xe2\x80\x99s degree required; degree in Computer Science, Engineering or Business discipline preferred.
Minimum 12 years of experience actively leading multiple IT projects of large size and/or scope with at least 5 years of demonstrated experience managing a program/portfolio with business and vendor partnering
Minimum 6 years of experience leading Data, Analytics or BI projects.
Exceptional communications and negotiating skills.
PMI\'s Project Management Professional (PMP)\xc2\xae certification or equivalent is highly preferred.
Or an equivalent combination of education, training, or experience.

Tentacle Technologies