Job Description

Wiki Labs Hiring! Hybrid IT Resident Engineer (Fresh Grad) in WP Kuala Lumpur, Earn up to MYR 4,000 - Ricebowl
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IT Resident Engineer (Fresh Grad)
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MYR3,000 - MYR4,000 Per Month
KL City,
Fresh Graduates
Fewer than 15 applicants. Your chances are good!
Posted 4 hours ago o Closing 2 Mar 2026
Fewer than 15 applicants. Your chances are good!
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Working Location Near Station

• Jalan Kerinchi Kuala Lumpur WP Kuala Lumpur Malaysia 59200

Requirements

• Possess a Bachelor's Degree in Information Technology, Computer Science, or a related field.
• Entry-level position suitable for fresh graduates with a strong interest in IT infrastructure and support.
• Proficiency in Linux operating systems and command-line interface.
• Solid understanding of system integration principles and practices.
• Ability to provide technical support and troubleshooting assistance to end-users.
• Familiarity with network administration concepts and protocols.
• Excellent customer service skills with the ability to communicate effectively in English, Bahasa Malaysia, and Mandarin.
• Strong analytical and problem-solving skills to diagnose and resolve IT issues efficiently.
• Willingness to work in a hybrid work environment, combining on-site and remote work as required.
• Ability to work independently and as part of a team to achieve common goals.
• Eagerness to learn and adapt to new technologies and IT trends.

Responsibilities

• Provide first-level technical support to end-users, addressing hardware, software, and network-related issues promptly and effectively.
• Install, configure, and maintain desktop computers, laptops, printers, and other peripherals, ensuring optimal performance and security.
• Assist in the administration and maintenance of the company's network infrastructure, including routers, switches, and firewalls, under the guidance of senior engineers.
• Monitor system performance and identify potential issues, escalating complex problems to senior engineers for resolution.
• Document all support activities, troubleshooting steps, and resolutions in a clear and concise manner, contributing to the knowledge base.
• Participate in IT projects, such as system upgrades, software deployments, and network expansions, assisting with planning, testing, and implementation.
• Maintain an inventory of IT assets, tracking hardware and software licenses to ensure compliance.
• Collaborate with other IT team members to develop and implement IT policies and procedures, ensuring data security and system integrity.
• Provide excellent customer service, communicating effectively with end-users to understand their needs and provide timely solutions.

Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO

Skills
Information Technology Computer Science Linux System Integration Technical Support Network Administration Troubleshooting Customer Service
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Skills Required