Job Description

Employment: Yearly Renewable Contract Salary Range: RM3500 - RM4800 Shift timing: 6am-6pm (6AM-3PM, or 9AM-6PM)

Primary skills:

To provide technical assistance to users through phone, emails of fax To provide 1st level support and troubleshooting. To log problems onto HPSM. To ensure continuous improvement to the job function To submit daily, weekly and monthly helpdesk report to team leader To work within Team in a pressurized working environment To continually demonstrate excellent inter- personal and telephone communication skills. To handle all contacts with openness, honesty and respect To act as single point of contact It related problems and queries, To maintain customer focus in all areas at all times. To ensure there is an emphasis on quality and continuous improvement within your job function. To carry out any other duties as and when assigned by the management.

Qualification:

Knowledge of Lotus Notes mail, MS Outlook Experience in

Azure

and

Active Directory.

At Least 1 year of experience in a Customer Service environment Excellent command of spoken and written English Excellent communication and interpersonal skills Applicants should be Malaysian citizens Ability to grasp new technical concepts quickly. Ability to identify and distinguish between hardware, software, network and server problems

Competencies:

Good Working knowledge of Microsoft Office (Word, Excel, SharePoint) and Snow Ticketing Tools. Understand the Security requirements necessary to perform ID administration tasks Good written and verbal communication skills. Good interpersonal skills and customer service skills. Ability to work with a team and a good team player. Highly self-motivated and directed.
Job Types: Full-time, Contract

Pay: RM3,500.00 - RM4,800.00 per month

Benefits:

Health insurance
Ability to commute/relocate:

Bayan Lepas: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

IT support: 1 year (Preferred) Outlook Troubleshooting: 1 year (Required) Ticketing Tools: 1 year (Required) Active Directory: 1 year (Required) Azure: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person