Job Description

Responsibilities:

• Effectively resolve Level 1 service desk technical queries as per deliverables outlined
• Provide remote support to local and oversea user when connected by calls, email or chat when users are facing issue with their computer system.
• Asking relevant questions to resolve typically known problems within required timescales
• Ensure appropriate documentation of the interaction with the customer in the prescribed format
• Ability to communicate clearly and able to provide guidance by giving instruction when performing troubleshooting to identify or resolve the technical issues remotely.
• Explain to Clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
• Ensure that performance parameters are met to meet SLA targets
• Ability to clearly transfer technical knowledge to knowledge base, colleagues and the Customers.
• Any ad hoc duties assign by the Company from time to time.

Requirements:

• Must be able to speak and write fluent Korean language as role requires candidate to deal with the clients in South Korea.
• Open for local Korean Speakers!
• Technical knowledge/expertise to support technical related queries and trouble shooting.
• Minimum 1+ year experience in a Level 1 service desk or technical support process providing remote support for Laptops / Desktops / LAN Issues / Application etc
• Minimum of Degree or Diploma
• Previous experience using Service Now and Ivanti would be an added advantage
• General support knowledge of Operating systems across various platforms, general standard off the shelves software like Microsoft Office and etc.
• Knowledge on basic concepts of networking.

Reference Number:607337Contact Details:Joshua (Joshua_Gee@persolmy.com)Profession:Information Technology
IT ServicesCompany:PERSOLKELLY MalaysiaDate Posted:11/06/2024 11:50:00 AM

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