Job Description

Company DescriptionSports Direct Malaysia is currently looking for IT Service Desk Analyst to join our growing team.Malaysia marks the first direct retail investment in Asia through a joint venture partnership with Malaysian owned MST Golf Group of companies, a well-established golf retailer and service provider in the region. Sports Direct Malaysia currently operates a total of 34 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. Sports Direct Malaysia offers over 70 of the leading authentic global sports brands, offering the widest variety of choice and value. The company employs 850 staff with a view to expanding rapidly across Asia in the coming years.We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality products at excellent value in a modern spacious environment. The stores are uniquely zoned by key sports categories which include; SD Football, SD Running, SD Training (fitness, cross training, gym equipment, weights, boxing, yoga), SD Rackets (badminton, tennis, squash), SD Swimming (pool, beach, water sports), SD Sports (basketball, rugby, extreme games, cycling, skates & indoor games), SD Lifestyle (Men, Women & Kids) & SD Outdoor (Hiking, trekking, camping & fishing).

• Taking responsibility of IT support queries that come from our head office and stores across the UK and beyond.
• Providing IT support to all aspects of the business via our phone and ticket systems, logging detailed and concise information on all tickets.
• Proactively tracking faults and using problem management skills to ensure optimum service availability.
• Ensuring that end users within the company receive effective and timely IT Support in accordance with predefined SLAs.
• Assisting the broader IT Teams with preparation of hardware/software for implementation.
• Must be team focused and be able to communicate with colleagues for support and offering advice.
• Own end user tickets right through to resolution.

• Degree in Computer Science/Information Technology or equivalent.
• Basic understanding of Networks (TCP\\IP, WAN, LAN, ADSL, VPN).
• Experience of scripting and querying with PowerShell.
• Knowledge of SQL.
• Knowledge of Active Directory, Group Policy, DNS, DHCP etc.
• Experience with Microsoft Office applications.
• Knowledge of Cisco networking systems.
• Experience with Windows desktop and server operating systems.
• At least 1 year(s) of working experience in a Windows support / helpdesk role.
• Preferably Junior and Mid-level Executives specializing in Technical & Helpdesk Support or equivalent.

• Excellent English communication skills on the phone, face to face and written.
• Flexible approach and passion for technology.
• Open and respectful with others.
• Willingness to take on big challenges.
• Accountable for commitment, results, and quality.
• Confident and friendly over the telephone and in person.
• Friendly and approachable
• Able to work independently as well as part of a team
• Able to effectively troubleshoot issues and use initiative during investigations.

• A relaxed dress policy
• 20% off for all group brands including family.
• Exposure to latest technology and hardware
• Access to Enterprise Skills Initiative Certification and IT Training Resources for personal growth

• 5 days work week
• Rotation shift hours
• 24/7 Work Environment

Frasers Group