Job Description

Join

Aspiro

, a top MSC Status company and one of GRADUAN's "Top 3 Most Preferred Employers in Malaysia Shared Services. At Aspiro, we value creativity, personal growth, and innovation.

As an

IT Service Desk Analyst

, you'll be part of our fast-growing team, with ample opportunities for career advancement. We encourage individuals who are eager to innovate and develop professionally to start their career journey with us.

Why Aspiro?

Award-winning Workplace: "Best New Global Business Services of the Year" (PIKOM GBS Awards). Career growth: Structured training and ACCA-approved employer. Feel Comfortable: Enjoy the flexibility of smart-casual attire. Stay Engaged: Participate in exciting employee engagement activities (e.g team building, sports tournaments, birthday and festive celebrations). Comprehensive Support: EPF, SOCSO, EIS and ongoing training to help you succeed.

What You'll Do?

The role mainly responsible in providing 1st level IT technical support for all incidents and requests tickets submitted by IT end-users Provide technical support remotely through diagnostic techniques and pertinent questions Guide the user throughout the problem-solving process encompassing desktop-related hardware and software in accordance with service-level requirements Provide advice and guidance to users on the effective use of the self-support portal, desktop systems and their associated software, LAN networks and peripherals Ensure effective escalation of unresolved issues to the next level of support personnel Keep a record of events, problems and resolutions in designated logs Timely follow-up and provide a progressive update to users

What We're Looking For

Candidate possess at least Degree/ Diploma in IT, Computer Science or relevant field Preferable candidate with 1 years experience in customer service role with IT background knowledge Fresh graduates are encouraged to apply. Training will be provided Fluency in Mandarin is required. We are seeking candidates who are fluent in Mandarin to provide technical support to Mandarin-speaking users Good communication skills and a good team player Able to work on rotational schedule (8am - 5pm, 9am - 6pm and 11am - 8pm)

If you're keen on this opportunity with Aspiro, here's what you need to do next:

Click on 'quick apply' to submit your application promptly. For more career opportunities with Aspiro, visit our career website at: https://www.aspiro.co/career/ You can also reach out to us directly at 603-2262 0800 for further inquiries or information.

Ready to take the next step in your career? Join Aspiro today and make an impact!

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

Dental insurance Health insurance Opportunities for promotion Professional development Vision insurance
Work Location: In person