Job Description

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Client Background:

Multinational company- a leading global provider of environmental, health, safety, risk, and social consulting services

Industry: Environmental consulting services

Location: Bukit Damansara

Position: : IT Service Desk -Level 2 (3pm-11.30pm MYT)

Working hour: Monday - Friday- EMEA time zone (3pm-11.30pm MYT)

Tenure: Permanent

Remuneration: Subject to experience

*Immediate/Less than 1 month notice, good command of English required to work with Australia & UK team)



Reporting to UK Manager

Hands on to solve tickets (not just record/ passing tickets)

Provide effective support on all Complexity Level 1 to 2 requests via Ticketing System and Telephone

Ensure all incidents are closed within SLA

Manage and maintain Request lifecycle through to resolution

Provide outstanding customer service both written and verbal

Provide support for both Incident and Service Requests

Create and manage user accounts

Imaging, personalisation and support of company estate of workstations

Installing, updating and supporting company suite of applications

Create solutions in Knowledge Database to aid with faster access to knowledge and resolutions

Providing onsite and remote support to all functions and areas of the business

Organise a prioritise ticket backlog and new incoming requests

Job Requirements

Diploma level and above

Min 2 years experience supporting Overseas/regional countries (preferred)

Active Directory administration, Exchange administration, VOIP Telephony support

O365 administration and core services support

Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting

ITIL Certified, Windows XP, 7, 8, 10, SCCM

If you are interested in the position, kindly apply directly online by clicking on the \xe2\x80\x9cApply\xe2\x80\x9d button. Thank you.

Sub Specialization : Information Technology;IT Helpdesk
Type of Employment : Permanent
Minimum Experience : 2 Years
Work Location : Kuala Lumpur

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