Job Description

Client Background: Leading global provider of environmental, health, safety, risk, and social consulting services Industry: Environmental consulting services Location: Damansara Heights Position: : IT Service Desk Technician (3pm-11.30pm Mon-Fri) Tenure: Permanent (EMEA time zone- Mon-Fri) 3pm-11.30pm MYT Remuneration: Subject to experience .Immediate/Less than 1 month notice, good command of English required to work with Australia & UK team) Provide effective support on all Complexity 1 requests via Ticketing System and Telephone Ensure all incidents are closed within SLA Manage and maintain Request lifecycle through to resolution Provide outstanding customer service both written and verbal Provide support for both Incident and Service Requests Create and manage user accounts Imaging, personalisation and support of company estate of workstations Installing, updating and supporting company suite of applications Create solutions in Knowledge Database to aid with faster access to knowledge and resolutions Providing onsite and remote support to all functions and areas of the business Organise a prioritise ticket backlog and new incoming requests Job Requirements Diploma level and above IT Fresher is welcome, Training provided Active Directory administration, Exchange administration, VOIP Telephony support O365 administration and core services support Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting ITIL Certified, Windows XP, 7, 8, 10, SCCM If you are interested in the position, kindly apply directly online by clicking on the \'Apply\' button. Thank you.

Monster