Job Description

:Responsibilities:

• Lead and manage the IT Service Delivery function, manage the Ops center and service delivery activities, own incident management process.
• Implement and maintain ITIL best practices and frameworks to ensure alignment with business objectives and service excellence.
• Define and monitor service level agreements (SLAs), key performance indicators (KPIs), and operational metrics to measure service delivery performance.
• Develop and execute service improvement plans to enhance service quality, efficiency, and customer satisfaction.
• Collaborate with cross-functional teams and stakeholders to understand business needs and align service delivery strategies accordingly.
• Manage relationships with third-party vendors and service providers to ensure contract compliance and service level adherence.
• Provide leadership and guidance to a team of IT professionals, including performance management, coaching, and professional development.
• Drive IT projects and initiatives related to service delivery enhancements, system upgrades, and technology integrations.
• Prepare and present regular reports on service delivery performance, trends, and improvements to senior management

Qualifications:Requirements:

• Bachelor\'s degree in Computer Science, Information Technology, or a related field.
• Min. 5 years of experience as an IT Service Delivery Manager or similar role with extensive experience in IT Service Management for IT environments.
• Strong understanding and application of ITIL principles and frameworks
• Experience managing complex IT projects and initiatives, including resource allocation.
• Demonstrated ability to operate and maintain innovative IT solutions that deliver high end users satisfaction.
• Strong leadership and organizational skills, with the ability to lead teams and drive initiatives in a dynamic environment.
• Exceptional communication, presentation, and interpersonal skills, with the ability to communicate effectively with diverse stakeholders.

About Us:Beyondsoft (listed by the Shenzhen Stock Exchange, stock code 002649) is a global provider of IT consulting, product and solution services. Relying on strong R&D and innovation capabilities, the company widely adopts emerging technologies based on big data and mobile internet, including big data management platform, enterprise risk warning and public opinion monitoring system, AI-based intelligent operation and maintenance service, and intelligent automated test products. And a wide range of products and solutions, including internationally authoritative software testing qualification training, for a wide range of services in the fields of high technology, internet, finance, retail, logistics, energy, manufacturing, and medical.For more information, please visit www.beyondsoft.com

Beyondsoft