Job Description

The IT Service Management Specialist will design and implement ITSM processes and frameworks while ensuring seamless change management within a growing retail environment. This role is based in Kuala Lumpur and focuses on driving efficient technology operations in a dynamic setting.

• Develop and implement IT Service Management (ITSM) processes and frameworks from scratch.
• Ensure seamless integration of ITSM practices within shared services, regional hubs, or startup-like environments.
• Oversee and manage change management processes to minimize disruptions and ensure successful transitions.
• Collaborate with cross-functional teams to align ITSM goals with business objectives.
• Monitor IT performance metrics and generate actionable insights for continuous improvement.
• Provide expertise in IT service delivery and operational excellence.
• Document and maintain ITSM policies, procedures, and standards.
• Act as a key point of contact for IT service-related queries and escalations.

Access to Cutting-Edge Technology and TrainingGood remuneration package and career growth
A successful IT Service Management Specialist should have:

• Proven expertise in setting up ITSM processes and frameworks from scratch.
• Strong experience in change management, particularly within shared services or startup settings.
• Familiarity with ITSM tools and methodologies.
• A proactive approach to problem-solving and process improvement.
• Strong communication and collaboration skills to work with diverse teams.
• A degree in Information Technology, Computer Science, or a related field.

The employer is a large organization operating in the retail industry, known for its technology-driven operations and commitment to delivering exceptional customer experiences. With a strong presence in Kuala Lumpur, the company offers a collaborative and professional work environment.

• Permanent position with career growth opportunities in the retail industry.
• Collaborative work environment in the heart of Kuala Lumpur.
• Opportunities to work on impactful technology projects.
• Comprehensive support for professional development and learning.

If you are passionate about IT service management and looking to make a difference in a fast-paced retail environment, we encourage you to apply today!

Skills Required