Job Description

Req ID: 119274
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Kedah
City: Kulim

General Overview

Functional Area: Information Technology (ITM)
Career Stream: IT Site Services (SSE)
Role: Senior Technician (STE)
Job Title: Senior Technician, IT Site Services
Job Code: STE-ITM-SSE
Job Level: Band 05
Direct/Indirect Indicator: Indirect

Summary

The Senior Technician, IT Site Services is primarily responsible for attending to all IT technical problems reported on the factory floor to sustain production continuity. The incumbent may also attend to the offices and other areas from time to time. Other responsibilities include installing and configuring PCs, maintaining and upgrading clients, applications & operating system.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Provides direct support on all IT technical problems on the factory floor production lines
• Completes computer setup, operating system, clients software update, security patching and follows up on audit issues
• Provides daily support to end users and resolves eHelpdesk tickets
• Assists IT Solutions/Infrastructure Assistant or above on all functions

Knowledge/Skills/Competencies

• Customer service orientation
• Troubleshooting & problem resolving skills
• Good Communication (both oral and written)
• Good knowledge of the Windows OS (server and client) and the desktop operating environment.
• Fundamental knowledge of networking concepts
• Fundamental knowledge of infrastructure diagnostic tools and processes
• Fundamental knowledge of end-point security management tools and processes

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Typical Education & Experience

• Diploma holder only with 3 years of relevant experience.
• Able to commit 12 hours of shift work

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world\'s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Celestica