Job Description

In This Role, Your Key Accountabilities Include:

To perform server-side application management including upgrades, updates and patches. To collaborate with the support and development team when issues or enhancement requests are escalated on behalf of our customers. To work directly with MIT team, Consultant team to understand project concept, objectives and approach. To coordinate interactions and communication among ITS team and Sales team in launching data collection/software solution to current and potential customers for the purpose of meter collection, document analysis and generates total cost of ownership reports for existing fleet. To work closely with Lead MIT Product Owner to identify and craft a solution that meets the business needs of the stakeholders as agreed upon and documented in SOW or pre analysis document. Log and response to all 1st level support call, as single point of contact to resolve the ticket. Provide level 2 & level 3 support to existing customer for all ITS solution via remotely or onsite. Responsible on testing, troubleshoot network operating system, software and hardware. Work within a ticketing system and create documentation for new processes. Providing recommendations about support and information access Maintaining an updated inventory of software, software license/versioning, hardware contact and resources Responsible to communicate and records all incident raise during issue resolution Escalate to service team for printing issue that required technician onsite support Escalate to vendor if solution that required vendor onsite/remote support Performing after hour on-call work when necessary Support remote users' problem from Branches where necessary Prepare log tickets on any users' request attended and close the ticket upon issue resolved Prepare a resolution after each log tickets have been done Generate monthly incident report Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization. Performing any other IT related duties assigned

Job Requirement:

Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor Degree or equivalent in Computer Science / Information Technology,Engineering (Computer / Telecommunication) Preferably at least 3 years of related working experience. Good communication skills in English language for both spoken and written
Job Type: Full-time

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

Health insurance Maternity leave Professional development
Ability to commute/relocate:

Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
Education:

STM/STPM (Preferred)
Experience:

Human Resources: 1 year (Preferred)
Language:

Bahasa (Preferred)
Work Location: In person