Job Description

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IT Solutions Consultant (Business Analyst - Reporting)
With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.
Digitalization. Simply delivered.
At IT Services, we are passionate about technology. Our ITS Analytics team is expanding. We're looking for a Business Analyst who thrives on turning complex business needs into actionable insights and impactful reporting solutions.
#DHL #DHLITServices #GreatPlace
Grow together
We are excited to help you advance your Business Analyst expertise. Even if you're already highly skilled, there's always room to grow within our diverse environment. If you love working with data, collaborating with global teams, and influencing strategic decisions, this is your chance to make a real impact.
As a Business Analyst in our Reporting team, you'll act as the bridge between business and technology. Your mission will be to:

• Transform business needs into smart reporting solutions.
• Perform requirements and impact analysis to support solution design and effort estimation.
• Ensure data quality and consistency by analyzing source systems and identifying gaps.
• Create clear, actionable user stories for our data engineering teams.
• Validate and optimize reporting solutions through rigorous testing and stakeholder feedback.
• Support continuous improvement by resolving reporting incidents and service requests.

What Makes This Role Exciting?

• Impact at scale: Influence global reporting standards and decision-making across DHL IT Services.
• Cutting-edge tools: Work with Power BI, MS Fabric, and modern data warehousing technologies.
• Collaborative culture: Partner with passionate professionals in an agile environment.
• Growth opportunities: Expand your expertise in analytics, data engineering, and enterprise reporting supported by our highly experienced SMEs.

Ready to embark on the journey? Here's what we are looking for:
As a Business Analyst, an analytical mindset is key. Knowledge of BI tools (Power BI/MS Fabric), ELT/ETL processes, and basic SQL will be essential for success.
You will engage with stakeholders and developers, so strong communication skills, experience in requirements gathering, documentation, and stakeholder management are critical. You should be able to work independently, prioritize effectively, and manage tasks under time and workload pressure.
In our multinational environment, you'll collaborate with teams across regions, so advanced proficiency in spoken and written English will be certainly useful.
An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

Great Team
Hi, my name is Lin Lin Tan, and I'm currently a Team Manager. I began my career with DHL IT Services in 1998 as a Technical Documenter in the Training and Documentation team under the Business Support Services department. Working closely with user documentation for DHL applications sparked my interest in more hands-on, technical roles, which led me to join the Solution Delivery team as a System Analyst.
From there, my career progressed quickly. I later stepped into the role of BI Analyst Lead and, in 2019, moved into management as the Lead of BI Team.
Today, together with a talented, diverse, and multinational team, I'm driving our shared ambition to modernize our data platform--transitioning from on-premises MS SQL to Microsoft Fabric in a cloud environment.
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.

Skills Required