Job Description

About Academy of the Digital Industries
was born out of a simple need: we couldnt find enough professionals with the right digital skills, so we decided to train them ourselves.
What started in 2018 as a grassroots initiative in Tbilisi has evolved into a global Edtech platform with over 30,000 alumni.
Our programs are built by experts, designed around real world demands, and delivered in an environment of collaboration, curiosity, and growth.
In 2023, we partnered with to take our mission global, expanding access to practical, career-boosting education for learners everywhere. Today, were building the next generation of digital professionals: marketers, designers, coders, and creators who dont just want a job, they want to make an impact.
Were guided by values we truly live by: putting people first, staying curious, doing excellent work, and taking ownership.
And were just getting started.
Role Overview
This role is responsible for providing operational technical support for ADIs technological infrastructure, ensuring the smooth functioning and continuous improvement of our digital platforms, including the CRM, learning platform, internal tools (e.g., Monday.com), integrations, and website.
Additionally, this person will support basic Product Owner tasks to help prioritize and coordinate improvements, gather user feedback, and ensure that technology solutions meet business needs.
The person will work closely with internal teams to troubleshoot issues, maintain system stability and security, and assist in implementing new technology solutions that enhance productivity and internal workflows.
Main Responsibilities
Provide day-to-day technical support and maintenance for ADIs IT systems, including CRM, internal tools (e.g., Monday.com), website, and integrations.
Troubleshoot and resolve technical issues promptly to ensure system stability, performance, and security.
Assist with system configuration, administration, and automation to optimize workflows and improve team productivity.
Ensure compliance with data protection standards such as GDPR.
Gather, prioritize, and manage requirements and feedback from internal teams to continuously improve systems and processes.
Maintain and update the backlog of technical tasks, improvements, and feature requests.
Translate business needs into clear technical specifications and actionable tasks.
Prepare reports and keep management and relevant teams informed.
Collaborate with internal teams to support smooth execution of technology initiatives.
Experience with CRM platforms, digital learning tools, and software integrations.
Basic understanding of software development cycles and agile methodologies.
Good English communication skills to liaise between technical and non-technical teams.
Problem-solving mindset and ability to troubleshoot technical issues efficiently.
Familiarity with data privacy regulations (e.g., GDPR) is a plus.
Ability to document processes clearly and maintain organized records.
Prior experience or interest in product ownership or project coordination is desirable.
What do we offer?
Friendly working environment (We're dead serious!)
Work self-reliantly
Remote work
Unlimited access to our platform's courses (and discounts for family members)
Referral Program
Paid Time Off '