Job Description

Kuala Lumpur





We are seeking a motivated and customer-focused IT Specialist (1 year contract-based) to join our team. The ideal candidate will be the first point of contact for all IT-related issues. This position requires an individual who can provide prompt and effective support, ensuring minimal disruption to our operations.


Responsibilities

Serve as the initial point of contact for employees seeking technical assistance via chat, email or phone. Diagnose and resolve basic technical issues, providing step-by-step instructions to guide users through solutions. Perform remote troubleshooting through diagnostic techniques and relevant questions. Escalate complex technical issues to higher-level support teams as necessary. Keep record of problems and their resolution by maintaining technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting. Assist in the setup, configuration, and maintenance of computer systems and peripherals. Support users with software installation, email configuration, and other IT-related tasks. Provide basic training and guidance to users to improve their understanding of IT systems. Participate in ongoing training and development sessions to enhance technical skills and knowledge. Provide needed information on IT products or services that are based on Global IT processes. Provide IT Support to offices based in SEA in accordance with the timezone.

Qualifications


High school diploma or equivalent; additional IT certifications are an advantage. At least 1 year of working experience in a customer service or technical support role preferred. Good understanding of computer systems, mobile devices, and other tech products. Excellent communication skills and ability to explain technical concepts in simple terms. Fluency in speaking and writing English and a local language. Strong problem-solving skills and attention to detail. Ability to work independently and manage time effectively. Candidate ideally must be agile and has a positive attitude. Team and service oriented. Good interpersonal skills as well as the ability to interact effectively with all levels of staff and external stakeholders. 1 year contract-based position



Additional Information


Are you a game changer and want to shape the future with us?



What We Offer:

Competitive salary and benefits package. Opportunities for professional growth and development. Dynamic, collaborative and supportive work environment.

Rebecca Henry Paul
Kuala Lumpur
Company information

Roland Berger is one of the world's leading strategy consultancies with a wide-ranging service portfolio for all relevant industries and business functions. We cherish different perspectives and approaches and count on the diversity and authenticity of our employees. Driven by our values of entrepreneurship, excellence, and empathy, we at Roland Berger are convinced that business and society need a new sustainable paradigm that takes the entire value cycle into account. Our cross-competence teams work with our clients to successfully address the challenges of our time, today and tomorrow, across all industries and business functions. If you like to take the initiative and make a difference as part of a team, Roland Berger is the right place for you.



Data protection

Protecting your personal data and complying with relevant data protection legislation is something we take very seriously. Before applying, please consult our Privacy Policy for the Applicant Management Process at Roland Berger Group for detailed information on how we process your application and personal data as well as your rights under the relevant data protection legislation.


Technical support

In case of any technical issues or problems submitting your application please contact: Lara Zolnai (+49 89 9230-8457) or Dennis Reck (+49 89 9230-9127).