Job Description

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 12 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery de foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 12 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently! We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives. Up for an exciting new career We are looking for a pandamazing IT specialist to provide magical IT experiences for our pandas for our shared service centre in Malaysia! Responsibilities Ensure our internal users have their IT issues resolved. This includes onsite and remote support if needed. Communicate to clients via chat/f2f/emails to determine the nature of any problems they encounter. Investigating, diagnosing and solving computer software and hardware. Setting up accounts for staff, ensuring that all platforms used by the company are installed. Maintain and outperform SLAs and CSAT scores Getting 1% better every day in technical capabilities Administration, planning and installation of Windows and Mac systems. Installing and configuring computer hardware, software, printers, door access and CCTV. Basic network troubleshooting Planning and undertaking scheduled maintenance upgrades with HQ. Be involved in various projects, including managing office builds and miscellaneous physical extensions of the foodpanda business Support Audio/Visual requirements for the site, including meeting rooms, events and ad-hoc setups. Scale IT through governance Managing company's IT asset and ensure that assets are tracked throughout it's lifecycle. On and Off-boarding of users across multiple systems and platforms. Logging and processing all technical requests based on the complaints/tickets received from the users. Requirements Minimum of 5 years' experience in helpdesk or 1st level support with a minimum 2-year hands-on experience managing enterprise servers and workstation. Great team player who knows how to solve complex issues in conjunction with others High ability to work independently and owning problems end-to-end High service orientation and customer skills Ability to work under pressure and tight deadlines Excellent verbal and communication skills Ideal technical knowledge JIRA & Confluence usage Configuration management through KACE deployment Active Directory and GSuite administration Basic Slack & Facebook Workplace admin O365 installation and usage Zoom administration Windows and MacOS installation Basic IT networking knowledge Access administration through Sailpoint IIQ Experience in an Internet company as tier-2 support is considered an advantage What we offer A dynamic and challenging work environment. A company committed to developing you personally and professionally. A great working atmosphere with regular company and team events. A vibrant and international team committed to diversity and inclusion. Responsibility from day one in a fast growing and global company. Other benefits include free food, health and dental insurance, and learning and development opportunities! foodpanda is operated by the Delivery Hero Group ('DH Group'), the global leader in the food delivery industry, processing over 4 million orders daily, operating in 40+ markets, with over 25,000 employees and approximately 600,000+ restaurant partners worldwide.