Job Description

Company Description\xe2\x80\x9cTo be the most loved everyday food and groceries destination!\xe2\x80\x9d - that\'s our mission at foodpanda (small \'f\').foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world\'s leading local delivery platform operating in 70+ countries worldwideAbout the Role:We are looking for a Specialist, IT to be based in Bangsar South. This role will be reporting to the Manager, IT, in the People & IT department.Responsibilities:Ensure our internal users have their IT issues resolvedLogging and processing all technical requests based on the complaints/tickets received from the usersInstalling and configuring computer hardware, software, basic network troubleshoot, printers, door access and CCTVPlanning and undertaking scheduled maintenance upgrades with HQSetting up accounts for staff, ensuring that all platforms used by the company installedCommunicate to clients via chat/f2f/emails to determine the nature of any problems they encounter.Investigating, diagnosing and solving computer software and hardwareManaging company\'s IT assetAdministration, planning and installation of Windows based systems and some Mac/Linux machinesOn and Off-boarding of users across multiple systems and platformsMonitoring network status and report to the manager on weekly basisWorking within our ticket system to ensure fast turnaround times for all helpdesk queriesOnsite and remote support for international users.Maintain and outperform SLAs and CSAT scoresManage office builds and miscellaneous physical extensions of the foodpanda businessQualificationsMinimum of 2 years\' experience in helpdesk or 1st level support with a minimum 2-year hands on experience managing enterprise servers and workstationYou are a great team player who knows how to solve complex issues in conjunction with othersHigh ability to work independentlyHigh service orientation and customer skillsAbility to work under pressure and tight deadlinesOpen to a fast paced and changing landscapeProblem ownership and service orientationExcellent verbal and communication skills (33/40 scores on Jobstreet English Assessment).JIRA & Confluence knowledge.KACE deployment softwareVMWare WS One experienceActive Directory and GSuite knowledgeMicrosoft AzureSlackO365 basicsZoom softwareWindows and MacOS installation knowledgeBasic IT-infrastructure understandingExperience in an Internet company as tier-2 support is considered as an advantageAdditional InformationWhat We Offer?Career Growth - We believe everyone owns their career. In foodpanda, you are supported with the framework and structure to craft your learning experiences. We provide learning opportunities that support your professional and personal aspirations to discover and maybe even rediscover your life\'s calling.Culture - We believe in getting 1% better every day. We do this by constantly looking for ways to enhance our way of doing things. We strive to look beyond the limits of today to set ourselves up to succeed tomorrow. We make bold decisions and learn from our mistakes towards better solutions. We embrace diversity not just because it\'s right but also because it makes us stronger.These values enable us to create a diverse and inclusive workplace culture that allows everyone within the organization to thrive via a creative and dynamic team environment where you are empowered, engaged, and appreciated.Delivery HeroOur parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners

Delivery Hero