Job Description

We are seeking a proactive and technically skilled IT Support Analyst with experience of SAP SuccessFactors to join our global Business Technology team. This role supports the day-to-day operations of our SAP SuccessFactors platform, working closely with the wider IT and HR teams and external vendors, to ensure smooth system performance for ~8000 employees across our global organization.

• Provide daily technical support of the SAP SuccessFactors platform.

• Resolve system issues, conduct root cause analysis and implement fixes.

• Manage support tickets collaborating with internal and external support teams and keeping business users updated as required.

• Manage technical support tickets with vendors to ensure timely resolution.

• Monitor system performance and health.

• Complete standard, repeatable service requests consistently and efficiently.

• Support the creation and documentation of system requirements for configuration and change requests.

• Execute configuration changes supporting the HRIS Functional Consultants.

• Collaborate with the Release Manager during scheduled maintenance.

• Assist with system testing, upgrades, and deployment of new features.

• Work with Data Management and HR teams to assess data quality through regular audits and quality checks.

• Work with access management to assure user access, roles, and permissions are in line with standards.

• Manage recurring incidents in line with ITSM procedures, escalating as problems and tracking through resolution

• Create and update articles in the knowledge base relating to supported systems, processes and work arounds.

Attractive Remuneration PackageOpportunities to work in a Global Company
Essential Technical Experience:

• Strong understanding of SAP SuccessFactors modules and system capabilities.

• Hands-on experience with system configuration, integrations, and testing in SAP SuccessFactors.

• Experience with ITSM tools and processes, for example Managed Engine; JIRA.

• Previous experience in an IT support role. Desirable Experience/Knowledge/Qualifications:

• SAP SuccessFactors certification or equivalent experience.

• ITIL Foundation certification.

• Familiarity with project management methodologies (e.g., Agile, Waterfall) and tooling (e.g., JIRA).

• Knowledge of finance applications and processes, esp. Payroll

• Experience of working with 3rd party vendors to troubleshoot and resolve incidents/problems.

• Experience of working in global cross-functional teams.

Putting people at the heart of everything we do. That's our Purpose and it's at the heart of our business. Since our inception in 1976, we have continued to grow and Build on existing strengths and ensuring we hold true to what we are famous for - People. Our global community of 9,000 recruiters live and breathe our core values: We continuously strive to Grow Connections, Earn trust, and ultimately - Make a Difference. At Michael Page, we don't just accept difference - we celebrate it. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants from all diverse background

• Competitive annual salary
• Comprehensive MP benefits package.
• Opportunities to work in a collaborative and supportive environment in KL.
• Exposure to cutting-edge technologies in the business services industry.

If you are ready to take on this exciting role as an IT Support Analyst (SuccessFactors), apply today to join a reputable organization in KL!

Skills Required