IT Support Consultant Job in Abhidi Solution Private Limited

It Support Consultant

Kuala Lumpur, M14, MY, Malaysia

https://my.mncjobz.com/company/abhidi-solution-private-limited

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Job Description

The technical customer support role is the key interface between clients on one side and end client on the other side, contributing to the overall delivery of software and services to ensure a world-class customer experience.
The holder of the role is responsible for handling and resolving the raised issues in the shortest time possible. He/She uses his/her technical expertise to assist functional consultants on an as-needed basis.

Responsibilities & Deliverables

Deliverables will include, but are not limited to, the following:

Connect to customer environments and collect all the logs, information required, replication steps, and details needed for case investigation, maintaining constant communication with the client and updating them regularly on the progress. Perform technical investigation of cases in line with our policies and client SLAs, whether they are reported issues, questions, or assistance requests, helping clients to utilize the product properly as per their needs. Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on client satisfaction and product quality. Replicate the respective scenario in the Finastra environments and validate defects thoroughly by ensuring that the described scenarios are fixed. Build and provide simple scripts when needed, with the assistance of senior colleagues when necessary.

Required Experience

University degree in Computer Science, Mathematics, Business IT, or a related major. More than 4-5 years of relevant experience. Functional and technical knowledge on Trade Innovation, including installation, setup, and workflows. Very good programming knowledge (Java/C#), including debugging skills and some
Job Type: Full-time

Pay: Up to RM10,000.00 per month

Work Location: In person

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