Job Description

:

• Set up, provision and configure hardware and software (remote & on-site)
• Provide hardware, software and network support
• Management of accounts and case incidents
• Respond, diagnose, troubleshoot and manage inquiries / requests / incidents
• Escalate case according to SOP, and provide timely update to customer, and follow up until case closure
• Maintain case log and documentation of solutions or updates
• Any other ad-hoc duties as required or assigned

Job Requirements:

• Diploma / Degree in software engineering, computer science or related qualifications
• Experience in multiple OS platforms with strong emphasis on Windows
• Experience doing onsite installations, deployment of new equipment and end-user training
• At least one year of experience in IT or system administration (Preferred)
• Experience with Azure administration and management (Preferred)
• Good understanding of the TCP / IP protocol suite, security architecture, securing and hardening operating systems, networks, databases and applications (Preferred)
• Passionate about new technology
• Empathy with a winning attitude toward customer management
• Fast learner
• Independent
• Able to multitask and prioritise
• Strong technical and analytical skills
• Attention to detail and excellent problem-solving skills
• Excellent interpersonal and client-facing skills
• Good written and verbal communication

Job Types: Full-time, Contract Salary: RM4,000.00 - RM5,000.00 per month Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Education:

• Diploma/Advanced Diploma (Required)