Job Description

Mohon
Lokasi Kerja Berhampiran Stesen

• Jalan Cheras 5, Cheras Selangor Malaysia 56000

Penerangan Kerja
Kelayakan
Education and Experience:

• Diploma or Degree in an IT-T-related field.
• Strong communication and customer management skills, with the ability to effectively articulate technical solutions and remedial action plans through both oral and written communication.
• Ability to work independently with minimal supervision, lead troubleshooting efforts, and manage projects effectively.
• Proven skills in troubleshooting, problem-solving, and presenting technical information.
• Demonstrated ability to collaborate with others and maintain a positive team attitude.

Possess strong concept or experience with technology below:

• Strong understanding or experience in managing servers and virtualization technologies.
• Knowledge or experience with storage systems and backup solutions to maintain data integrity and availability.
• Familiarity with networking technologies, protocols, and infrastructure.

Tanggungjawab

• Providing technical support remotely or on-site, assisting customers with issues or inquiries.
• Working closely with internal teams or the principal support team to ensure issues are resolved effectively.
• Participating in an on-call rotation to support after-hours issues, ensuring compliance with customer SLAs.
• Updating the ticketing system with the status of incidents, requests, and projects in a timely manner.
• Contributing to documentation efforts to maintain records, project documentation and knowledge bases for troubleshooting and support.
• Conduct project or implementation User Acceptance Testing (UAT) and commissioning with customers

Manfaat

• Allowance provided
• Monthly fun activities with all teams
• Supportive & friendly working environment

Kemahiran
Technical Support Troubleshooting Customer Service Communication Skills Problem Solving
1 Laluan Pengangkutan Awam berdekatan Cari Stesen Berdekatan
Peringatan Penting
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Skills Required