It Support Engineer

Kuala Lumpur, Malaysia
Manpower Staffing Services (Malaysia) Sdn. Bhd.
165 Current Jobs Openings
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Job Description


  • Ability to communicate effectively with clients, stakeholders, and team members across different locations and time zones.
  • Excellent analytical and critical thinking skills, with the ability to narrow down, identify the root causes of issues, and push backend engineering for proper solutions.
  • A proactive and problem-solving mindset, with a willingness to learn new skills and technologies, and adapt to changing rules/requirements.
  • A self-motivated and result-oriented attitude, with the ability to work independently or as part of a team and deliver high-quality work under pressure or tight deadlines.
  • Strong troubleshooting skills and support experience
Responsibilities1. Assist customers by diagnosing and resolving issues raised in a timely manner.2. Perform outbound call and email follow up to drive open tickets to resolution3. Work with customers to understand the root cause of the issue, provide guidance and end to end support.4. Manage open tickets and provide immediate solution till case closure.5. Perform all documented call flows, work process and complaint management process6. Ensure services delivered to customer meets client\'s KPI target7. Document all incidents, technical problems and changes with relevant information to allow continuous improvement within the support team.8. Attend meetings and training sessions for self-development9. Join case sharing sessions to discuss common issues and resolutionBenefitsBest monthly salary in the Market + KPI upto 700 + Medical + EPF + Sosco + Performance BonusAdditional Benefits
  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Medical Insurance
  • Performance Bonus
  • 5 Working Days
SkillsIT Support Operating Systems Troubleshooting Networking Basics Hardware Troubleshooting Customer Service Software Installation and ConfigurationImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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Job Detail

  • Job Id
    JD1057112
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned
 
 
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