Job Description

Responsibilities

1.

End-User Support & Communication

Provide first and second-line desk side support for hardware, software, and network-related issues. Maintain effective communication with office users, and IT teams to ensure service alignment. Escalate complex issues to relevant IT teams following defined procedures.
2.

Incident & Request Management

Log, track, and resolve IT incidents & service requests within agreed SLAs. Assist in major incident coordination when required.
3.

Hardware & Software Management

Deploy. configure, and maintain IT devices (laptops, desktops, printers, peripherals). Assist in OS manging, software installations, and patch management. Maintain accurate IT asset inventory (hardware & software) and track life cycle.
4.

Vendor & Third-Party Coordination

Work with vendors, outsourcers, and contractors to deliver IT services (helpdesk, store projects, etc.). Ensure vendor performance meets agreed service levels.
5.

Office IT Support

Support store IT setups, POS systems, and network equipment (if applicable).
6.

Compliance & Documentation

Follow ITSM processes (ITIL-based Incident, Request, Problem Management). Maintain knowledge base articles for common issues and resolutions. Other Duties. Assist in IT projects (e.g. Windows upgrades, hardware refresh). Perform other IT support duties as assigned.

Requirements:

3-5 years of proven track record in IT support, preferably in retail operations in the luxury industry. Excellent communication and interpersonal ability in both written and spoken English, Mandarin is a plus. Customer-centric and aims to deliver exceeding expectations.

Technical Skills:

?Basic knowledge of

ServiceNow

?Fundamental understanding of

networking

?Basic proficiency in

Microsoft Intune

and

Microsoft 365

Strong analytical and problem-solving skills, self-driven, and proactive. Able to

work independently

and

multitask

with minimum supervision. Able to work under pressure and meet tight schedules. Skills in change management are an added advantage. Project management experience is an added advantage. Candidate with more experience will be considered as Senior Engineer.
This is a renewable 1-year contract position.*

We offer excellent career opportunities, attractive remuneration package and fringe benefits including banking holiday, various types of leave, discretionary bonus & medical coverage. If you have the desire to join us, please send us your resume immediately with your present & expected salary by clicking "Apply Now".

Job Type: Contract
Contract length: 1 month

Pay: RM4,000.00 - RM6,800.00 per month

Benefits:

Professional development
Experience:

IT Support: 1 year (Required)
Language:

Mandarin Language in full proficiency (Required)
Work Location: In person