Job Description

Come join us, and shape the future of the insurance industry!

ReMark is a global insurance consultancy helping insurers worldwide grow sustainably. Part of the SCOR Group, we specialise in data intelligence, marketing and technology solutions. Since 1984, we\xe2\x80\x99ve reached over 1 billion people, ran over 12,000 campaigns and underwrite over 1 million policies each year. We\xe2\x80\x99re a team of over 250 employees from 33 nationalities and 17 offices worldwide. Our clients include over 500 insurers, and we\xe2\x80\x99re also partnering outside the industry with Garmin, local government, universities and more. Our vision is to transform the insurance industry, and we also believe in making products that have a sustainable impact on people\'s health and wellness.

The Role

As an IT Support Engineer, you will be essential in supporting ReMark\xe2\x80\x99s employees worldwide to provide a First-class end-user experience. You love troubleshooting and fixing end users\' problems for them with your service-oriented mindset. The selected candidate will respond to chat and email requests to support customer operations, ensure Level 1 technical support needs are met, and occasionally work on Level 2 issues with the help of 3rd party support teams (e.g., produce or analyze logs to speed up resolution and support L2/L3 support teams).
Reporting to the IT Infrastructure and Support Director, the IT Support Engineer is responsible for the following:

Key responsibilities

• Provide IT Level 1 and Level 2 support to ReMark employees, ensuring a smooth IT end-user experience starting from the employee\xe2\x80\x99s onboarding to making sure that we provide them and empower them with an exciting modern workplace experience using automation and self-service features. Focus is placed on laptops, productivity software (e.g., M365, Teams, SharePoint, OneDrive, Atlassian...), and other employees\' equipment (Headsets, video conferencing, monitors, printers, software).
• Hardware and software troubleshooting/administration.
• Equipment ordering and inventory.
• Accurate setup and updating of IT hardware and monitoring (Patch management, endpoint Protection/encryption & Software deployment).
• Mobile device management: Office 365, Azure, Intune, and Jamf (user provisioning, license administration).
• First-line support for various SaaS business applications.
• Participating in daily IT checks and routines to ensure that proper security policies are enforced.
• Active Directory and File Shares administration (e.g., user creation, access rights, reporting).
• Representing ReMark IT during our ISO 27001 audits and ensuring processes are documented and updated

Technical/Essential competencies

• Fantastic support abilities.
• Excellent understanding of Windows and macOS Operating Systems
• A service-oriented attitude thriving for excellence
• Excellent organizational skills with the ability to manage multiple projects in a complex, fast-paced, and deadline-driven environment
• Willingness to grow and train yourself in IT technologies relevant to your position
• Ability to produce adequate reporting on key indicators related to IT Support services

Personal competencies/Nice to have

• Working knowledge of Azure services.
• Working knowledge of Atlassian Product suite (Jira, Confluence).
• Hands-on experience with scripting (Bash, PowerShell).

Required education/Work experience

• Associate\xe2\x80\x99s degree holder.
• At least five years of experience in IT Support.
• Ability to speak, read and write English sufficiently to communicate and operate effectively in the organization.
• Proficiency in O365, Windows Server, and client OS (Windows 10/11).
• Excellent understating of network equipment to support office connectivity (routers, switches, Wi-Fi Access points, Ethernet).

What we offer

• Competitive Salary.
• Private insurance/pension plan.
• Training & professional development opportunities.
• Sustainable & single-use plastic-free office environment.
• Working in a global, entrepreneurial \xe2\x80\x98start-up\xe2\x80\x99 environment within the established SCOR Group.

ReMark is an equal opportunity employer. Our core values are:

Excellence
our ultimate goal for everything we do

Integrity
at the heart of our individual and corporate action

Diversity
a core driver of our success and culture

Collaboration
the belief in openness, mutual trust and respect

Creativity
to have fun, take risks and be innovative
Talent, regardless of gender, race, sexual orientation, should be the driver of our business and human resources. It helps us eliminate bias and diversify our workforce, our ideas
Na Jia ReMark CEO
The company working language is English. All ReMark employees should speak, read and write English to a sufficient level in order to communicate and operate effectively in the organization.