Job Description

Come join us, and shape the future of the insurance industry! ReMark is a global insurance consultancy helping insurers worldwide grow sustainably. As SCOR\'s Digital Solutions provider, we are specialised in consumer insights, marketing campaigns, and tech solutions. Since 1984, we have reached over 1 billion people and run more than 12,000 campaigns, and we underwrite over 1 million policies each year. We are a team of over 220 employees from 31 nationalities and 15 offices worldwide. Through the use of engaging campaigns and the development of leading solutions, ReMark is working to enhance the insurance experience. As IT Support Engineer you will play an essential role in growing ReMark\'s Malaysia business portfolio. In a highly competitive environment, you will be working with a global team to cut through the noise and shape an attractive brand online. Reporting to the IT Infrastructure and Support Director, the IT Support Engineer is responsible for the following: The role entails Provide IT Level 1 and Level 2 support to ReMark employees, ensuring a smooth IT end-user experience starting from the employee\'s onboarding to making sure that we provide them and empower them with an exciting modern workplace experience using automation and self-service features. Focus is placed on laptops, productivity software (e.g., M365, Teams, SharePoint, OneDrive, Atlassian...), and other employees\' equipment (Headsets, video conferencing, monitors, printers, software...) Hardware and software troubleshooting/administration Equipment ordering and inventory Accurate setup and updating of IT hardware and monitoring (Patch management, endpoint Protection/encryption & Software deployment) Mobile device management: Office 365, Azure, Intune, and Jamf (user provisioning, license administration...) First-line support for various SaaS business applications Participating in daily IT checks and routines to ensure that proper security policies are enforced Active Directory and File Shares administration (e.g., user creation, access rights, reporting) Representing ReMark IT during our ISO 27001 audits and ensuring processes are documented and updated What you bring In addition to fantastic creative abilities, you will have: Excellent understanding of content formats, communication channels and audience engagement in ReMark key global markets Healthy knowledge of news & current affairs especially in the topic of technology, data governance, health & wellness, financial sector, insurance, and consumer behaviour A real openness to the world. The Front Office team is global, you will be curious to explore and have the desire to conceive, develop and implement innovative ideas Excellent organisational skills with the ability to manage multiple projects in a complex, fast-paced and deadline-driven environment Required Skills and Experience Associate\'s degree holder At least five years of experience in IT Support Ability to speak, read and write English sufficiently to communicate and operate effectively in the organization. Proficiency in O365, Windows Server, and client OS (Windows 10/11) Excellent understating of network equipment to support office connectivity (routers, switches, Wi-Fi Access points, Ethernet...) Nice to have: Working knowledge of Azure services Working knowledge of Atlassian Product suite (Jira, Confluence) Hands-on experience with scripting (Bash, PowerShell) ReMark is an equal opportunity employer. Our core values are: Excellence: our ultimate goal for everything we do Integrity: at the heart of our individual and corporate action Diversity: a core driver of our success and culture Collaboration: the belief in openness, mutual trust, and respect Creativity: to have fun, take risks and be innovative What we offer Competitive Salary Private insurance plan Training & professional development opportunities Sustainable & single-use plastic free office environment Working in a global, entrepreneurial \'start-up\' environment within the established SCOR Group \' Talent, regardless of gender, race, sexual orientation, should be the driver of our business and human resources. It helps us eliminate bias and diversify our workforce, our ideas \'-ReMark CEO (Chief Executive Officer) Na Jia. The company working language is English. All ReMark employees should speak, read, and write English to a sufficient level to communicate and operate effectively in the organization.

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