Job Description

This is a full-time position based at the designated client site. The role requires providing high-quality, onsite technical support and troubleshooting services across various activities, ensuring resolution within the required SLA time frame.

• Hardware Support: Perform technical diagnosis and coordinate with OEM vendors to repair defective hardware across a range of devices, including desktops, laptops, workstations, mobile devices, tablets, meeting room equipment, printers, etc.
• Software Support: Diagnose and resolve software issues related to both operating systems and standard desktop applications.
• IMACD (Installations, Moves, Adds, Changes, De-installs): Handle physical installations, moves, additions, changes, and de-installs for a variety of supported hardware (desktops, laptops, workstations, mobile devices, tablets, meeting room equipment, printers) and supported software.
• VIP User Support: Provide enhanced support for VIP users, ensuring their IT needs are met efficiently and effectively.
• Infrastructure Coordination: Work with infrastructure teams to resolve issues with networks, servers, or other infrastructure devices/services that affect end-user productivity.
• Hardware/Software Changes: Support hardware and software updates, such as device refreshes, system upgrades, patch updates, etc., for end users.
• Asset Management: Support asset management processes for end-user devices, ensuring compliance with defined processes.
• Smart Hand Support: Provide on-site assistance for all types of hardware, including printers, servers, network devices, backup devices, meeting room equipment, and scientific devices.
• Event Support: Provide on-site support for special events, such as trade shows or important meetings.
• Regular Device Checks: Perform routine checks of IT Room devices and meeting room equipment as needed.
• Deployment Services: Assist with large-scale projects involving asset auditing and discovery, image integration, on-site installation, user self-installation, migration, and asset recovery, with full project status reporting.

Thrive in a dynamic global MNC environment.|Continuous learning opportunities

• 3 to 5 years of deskside support experience (MNC support experience and VIP support experience preferred)
• Experience with ServiceNow is preferred
• Strong technical skills in deskside support and basic infrastructure knowledge
• Excellent communication and coordination skills
• Fluent in English, both written and spoken
• Polite, patient, and helpful demeanor
• Strong service-oriented mindset
• Good adaptability and problem-solving skills
• Willingness to work overtime as required

Page Outsourcing is currently tasked with recruiting an IT Support Engineer on behalf of our client, a Fortune 500 global IT services leader with more than 130,000 employees in over 70 countries. This is a permanent role based in Petaling Jaya, Malaysia.

• Be part of a well-established technology consulting company
• You are entitled to flexi annual leaves and 13th month pay.
• Health insurance for yourself, your spouse, and children

Michael Page