Job Description

\xc2\xb7 Diploma, Advance Diploma, Bachelor\'s Degree in Engineering (Computer Science/Information Technology)

\xc2\xb7 Minimum 1 year of relevant professional experience in system support or end-user support

\xc2\xb7 Fresh Graduate with relevant experience will be considered.

\xc2\xb7 Experience in Microsoft Cloud (Microsoft 365, SharePoint Online, Azure) will be a great advantage

\xc2\xb7 Strong proficiency in English and able to work both independently and a team player

Responsibilities

\xc2\xb7 To study and understand technical aspects of various systems (mainly Microsoft core infrastructure, Microsoft Cloud solution) from client perspective.

\xc2\xb7 Manage incident tickets and provide L1/L2 technical support via phone, email, remote or onsite.

\xc2\xb7 Analyze, investigate and fix known issue and word towards timely resolution according to SLAs.

\xc2\xb7 Provide daily, monthly, bi-yearly system checks or monitoring as required.

\xc2\xb7 Ensure system and support related documentation is maintained and up to date.

\xc2\xb7 Required to follow-up actions to restore service back to normal levels for analyze, investigate and fix issues.

\xc2\xb7 Able to work in team and involved in project delivery together with project team.

Benefits

\xc2\xb7 Annual Leave

\xc2\xb7 EPF /SOSCO /PCB

\xc2\xb7 Performance Bonus

\xc2\xb7 Allowance Provided

\xc2\xb7 Medical Benefits

\xc2\xb7 Training Provided

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