Job Description

Agensi Pekerjaan BTC Sdn Bhd

Location:

(50000) , ,

Salary:

IT, Information Technology, Business Analyst, Insurance, Banking, Financial Institution, UAT, User A

Type:

Permanent

Main Industry:

Job ID:

123573451

Company:

Agensi Pekerjaan BTC Sdn Bhd

Posted On:

14 October 2022

Open Position: IT Support Engineer, Voice & Telephony (Service Provider Industry)

A reputable Service Provider Industry is currently hiring IT Support Engineer to join the Voice & Telephony Team and be based in the Kuala Lumpur office.

Key responsibilities include:

-Provide global L1/L2 technical support covering Networking (Cisco and others), SIP, PBX, Telephony and etc

-Proactively using Network and Telephony monitoring tools for pro-active monitoring, prevention and troubleshooting issues

-Perform troubleshooting on issues/incidents reported with the customers as the first escalation point of contact

-Manage the requests/incident tickets with internal and external stakeholders as per the ITIL service management framework

-Having professional certifications such as ITIL, CCNA, MCSA and etc would be added advantage

-Able to work under pressure while coordinating multiple tasks and ticket requests/incidents

-Good interpersonal and communication skills, including written and presentation skills

If you are interested, Apply to # for a confidential discussion.

Visit us at btcrecruitment today.

Please take note that we will only be in touch if your application is shortlisted.

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