Job Description

The Role The IT support executive will be responsible for provision of technical support and assistance to end-users, troubleshooting and resolution of IT issues, maintenance, and optimization of computer hardware, software, and network, ensuring the smooth functioning of IT operations within the organization.
Responsibilities

• Provide technical support and troubleshooting for computer hardware, software, and network issues.
• Install, configure, and maintain computer hardware and software for end-users.
• Set up and maintain computer networks, including LAN and WAN.
• Install and configure printers, scanners and other peripheral devices.
• Set up and maintain telephony system (PABX) and surveillance system (CCTV).
• Support and maintain multimedia and conferencing systems, such as speakers, speakerphones, microphones, monitors, touchscreens, and related items.
• Liaise with contractors and other professional staff during IT projects implementation and 3rd party integration.
• Provide training and support to end-users.
• Maintain an inventory of all hardware and software assets.
• Manage user accounts and access control for different systems.
• Manage backups and disaster recovery plans.
• Maintain security protocols and firewalls to prevent unauthorized access to the network.
• Stay up to date with new technology and industry trends to improve office IT infrastructure and services.
• Perform proactive/reactive maintenance/updates/upgrades or IT service change as per Company\xe2\x80\x99s Change Management Policy in relation to Office IT infrastructure.
• Troubleshoot and restore services as per Company\xe2\x80\x99s Incident Management Policy
• Contribute to budget (CAPEX/OPEX) planning process in terms of Office IT hardware, software, or licenses.
• Ensure that health and safety and sustainability policies and legislation are adhered to.
• Follow Company\xe2\x80\x99s IT and Data Centre policies.
• Achieve targets set by line manager within guidelines established by the DC facilities Manager.

• Bachelor\xe2\x80\x99s degree in Computer Science, Information Technology or a related field, or equivalent work experience.
• Proven experience in IT support or a related field.
• Strong knowledge of computer hardware, software, networks, and operating systems such as Windows / Windows Server, Linux / Unix.
• Excellent problem-solving skills and the ability to troubleshoot complex issues.
• Strong communication and interpersonal skills to interact with end-users and colleagues.
• Ability to work independently and as part of a team, with strong collaboration skills.
• Strong organizational and time-management skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Willingness to work outside of normal business hours when required.
• Understanding of security protocols and firewalls to prevent unauthorized access to the network.
• Knowledge of the IP networking stack, TCP/IP protocols.
• Knowledge of industry standards and regulations related to IT infrastructure and services.
• Experience with ISP-specific software and technologies is a plus.
• Able to start work immediately.
• Free from criminal records and has a good standing reputation.
• Ability to work under minimal supervision.
• Strong English and Bahasa Melayu language command.

• Ability to lift and move heavy equipment, up to 25 kg.
• Ability to climb ladders and work in confined spaces.
• Ability to work in a noisy and fast-paced environment.