Job Description

Working Hours:

Monday to Friday:

9:00 AM - 6:00 PM

After Working Hours / Weekends:

On a best effortbasis, only when required for project deployment, network reconfiguration, or equipment setup. Advance notice will be given for such arrangements.

Work Arrangement:

Primary:

Work from Home (remote support)

Onsite Requirements:

Traveling to client site for hardware support or physical troubleshooting.

Key Responsibilities: Remote Support

Monitor

Support Group Chats

for incoming requests. Provide timely responses and remote troubleshooting on:
- PC hardware/software issues
- Printer configuration and troubleshooting
- Network share and file access services
- VPN connectivity
- Other end-user IT issues

Perform maintenance, updates, and patching on user PCs as required. Maintain accurate and up-to-date IT inventory records in Google Drive.

Onsite Support

Attend to hardware failures or issues that require hands-on troubleshooting. Act as "hands and eyes" for troubleshooting with higher-level support or vendors. Liaise with vendors for repairs, installations, or configurations. Collect, configure, and deliver IT equipment (laptops, PCs, monitors, TVs, etc.) from local vendors to customer sites.

Coordination & Escalation

Liaise with all levels of users Escalate issues to the IT Manager / next-level support when required. Provide clear status updates on ongoing issues.
Job Types: Full-time, Permanent

Pay: RM1,800.00 - RM2,600.00 per month

Benefits:

Flexible schedule Work from home
Application Question(s):

This role requires:
- Good communication skills in English and a customer-focused approach
- Provide remote support when issue arises
- Willingness to travel for onsite support when needed
- Own transport
- Responsiveness when handling client enquiries

Please confirm:
1. Do you have your own transport? (Yes/No)
2. Are you willing to travel for onsite support in Melaka? (Yes/No)
3. How would you rate your communication skills in English? (Beginner / Intermediate / Advanced)

Language:

English and Malay (Required)
Location:

Melaka (Required)
Work Location: In person