Job Description

We're a world-leading smart mobility SaaS tech company with over 2.4 million subscribers across 23 countries. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our products and technology.
Are you curious, innovative and passionate? Do you take ownership, embrace challenges, and love problem-solving? We're seeking an IT Support Administrator to assist with the IT Helpdesk environment.
Job Responsibilities:

• Align IT Helpdesk initiatives with business objectives to ensure technology supports organizational goals.
• Action assigned tickets on Ticketing system (Zammad, OTRS), provide timely feedback and ensure tickets are closed with high quality service with minimal comebacks.
• Monitor chat groups for support issues raised, ensure tickets are logged and actioned accordingly.
• Assist with checking call logs on the PABX and Dialers for issues raised.
• Manage user accounts
• Routinely manage assignment of outbound calling numbers
• Assist Local IT team with advanced support on issues.
• Manage end point security (Sophos) on end user machines.

Job Requirements:

• High School Diploma (SPM)
• Applicable tertiary qualification will be an advantage
• Strong understanding of IT Support Operations.
• Knowledge of Active Directory and IAM
• Advanced MS Suite application knowledge (Outlook, word, Excel)
• Knowledge of Windows 10, 11 and MAC OS.
• Experience on an IT Service Management Tool is essential
• Analytical and problem-solving skills.
• Knowledge of IT governance, compliance, and risk management.
• Excellent written and verbal communication and interpersonal abilities.

Employee Benefit

• Near LRT station (Abdullah Hukum)
• Unlimited Medical Outpatient Benefit
• Insurances Coverage
• Start with 15 days AL
• New-born Baby Gift up to RM200
• Flexible Benefit
• Performance Bonus (Yearly)
• Dental Coverage
• KPI Incentive RM400

Skills Required