Job Description

MHA Consultancy Services Hiring! Work from Home IT Support in WP Kuala Lumpur, Earn up to MYR 4,000 - Ricebowl
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IT Support
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MYR3,000 - MYR4,000 Per Month
KL City,
Fewer than 10 applicants. Your chances are good!
Posted 4 hours ago o Closing 27 Aug 2026
Fewer than 10 applicants. Your chances are good!
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Company Highlights

• Remote Work Mode
• Provide Work Assets
• Monthly Performance Bonus

Requirements
1.? ?Educational Background:

• Degree in Information Technology, Computer Science, or a related field.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Solutions Associate (MCSA), ITIL) are a plus.

2.? ?Technical Skills:

• Experience with backend systems management, including databases, servers, and network infrastructure.
• Proficiency in scripting languages (e.g., Python, Bash, PowerShell).
• Familiarity with Remote Desktop Protocol (RDP) for remote system management.
• Strong knowledge of operating systems, particularly Linux and Windows Server.
• Basic understanding of database administration and network management.

3.? ?Experience:

• Previous experience in a backend IT support or system administration role.
• Proven ability to manage and troubleshoot backend processes and server environments.

4.? ?Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication skills, with the ability to explain technical issues to non-technical stakeholders.
• Ability to work under pressure and manage multiple tasks.

5.? ?Additional Requirements:

• Willingness to work flexible hours, including evenings and weekends.
• Ability to work independently and as part of a team.
• Proficiency in Mandarin is an added advantage.
• Able to work rotational shift.

Responsibilities
1.? ?System Monitoring and Maintenance:

• Monitor backend systems and servers to ensure optimal performance and availability.
• Perform routine maintenance tasks, including software updates, patches, and system backups.

2.? ?Script Management:

• Rerun and troubleshoot scripts to resolve backend issues or perform routine tasks.
• Create and modify scripts as needed for automation and system management.

3.? ?Remote Support:

• Use RDP and other remote tools to access and manage backend systems.
• Provide remote support for users and systems, resolving technical issues related to backend processes.

4.? ?Incident Management:

• Respond to and resolve backend system incidents, minimizing downtime and impact on operations.
• Document incidents and solutions, contributing to the knowledge base.
• Database and Server Administration:
• Assist in the management and administration of databases and servers.
• Ensure data integrity and system security by following best practices.

5.? ?Collaboration and Communication:

• Work closely with other IT teams, developers, and stakeholders to ensure backend systems meet business needs.
• Communicate effectively with users and team members to provide timely updates and solutions.

6.? ?Documentation:

• Maintain up-to-date documentation for backend systems, scripts, and processes.
• Create user guides and technical documentation as needed.

Benefits

• Re-mote Work Mode: Fully Work From home.
• Monthly Performance Bonus: Up to 4 digits monetary reward, get paid for your hard work.
• Annual Leave Encashment: Get paid for unused leave.
• Work Assets Provided: All necessary work tools and equipment are supplied.

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Medical Insurance
• Allowance Provided
• Training Provided
• Performance Bonus
• Work from Home

Skills
Technical Support Troubleshooting Customer Service
Important Information
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Skills Required