Job Description

Mohon
Company Highlights

• Health Insurance
• Company Trip & Bonus
• Training Provided

Lokasi Kerja Berhampiran Stesen

• Malaysia

Penerangan Kerja
Kelayakan

• Diploma or Degree in Information Technology, Computer Science, Business, Marketing, Communications, or a related field.
• Prior experience in IT support, helpdesk, or customer service is an advantage.
• Strong IT literacy and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proactive, organized, and able to work independently or within a team.

Tanggungjawab

• Serve as the first point of contact for customers, providing assistance on both technical and service-related matters.
• Assess and resolve basic IT issues related to software, systems, and escalate complex cases to the technical team when required.
• Maintain accurate records of customer interactions, technical issues, and resolutions using ticketing systems.
• Handle customer inquiries, requests, and complaints promptly and professionally to ensure customer satisfaction.
• Collaborate with other departments to ensure seamless communication and efficient problem resolution.
• Assist in coordinating company events, system demonstrations, or customer engagement activities when required.
• Prepare reports and updates on support activities, feedback, and recurring issues to improve service quality.

Manfaat

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Medical Insurance
• Training Provided
• Allowance Provided
• Company Trip
• 5 Working Days

Kemahiran
Customer Service Help Desk Support Technical Support
Cara nak pergi ke Onpay Solutions Sdn Bhd guna pengangkutan awam?
-
Pengangkutan Awam Berdekatan
KTM
KLANG
0.8 km
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Skills Required