As an IT Support Officer, some of the main responsibilities include:
Technical Support: Providing technical assistance to end-users, troubleshooting and resolving hardware, software and network issues.
System Maintenance: Ensuring the smooth running of computer systems, networks, and other IT infrastructure by carrying out routine maintenance, backups, and updates.
User Training: Providing training to end-users on how to use hardware, software, and other IT-related tools.
Security: Implementing and maintaining security measures to protect the organization\'s IT infrastructure from cyber threats such as viruses, malware, and unauthorized access.
Documentation: Creating and maintaining documentation on IT processes and procedures, including user manuals and troubleshooting guides, to assist end-users in resolving common issues.