Job Description

Requirement :

• Diploma/Degree in IT or related discipline.
• Willing to learn.
• Have basic understanding on the IT part & infrastructure.

Responsibility :

• Resolve support tickets in a fast and professional manner
• Keep support requester updated on the progress of resolving their support ticket
• Ensure all support coming in on emails, phones and conversations is logged in the support system
• Log any bugs or feature request in helpdesk system
• Responsible for managing backups and tape rotation and data center day to day administration
• Diagnosing and resolving technical issues
• Providing desktop and server support
• Setting up and configuring new laptops and desktops including supports.
• Reporting faults and maintaining logs on servers, desktops and laptops
• Ensuring all logs for equipment and users are maintained
• Ensuring licensing for all software purchased is recorded and maintained
• Setting up new users and disabling expired accounts in accordance with HR requirements

Working hour:

• Sunday to Thursday : 8.30 am - 5.00 pm

Job Type: Full-time
Contract length: 12 months Salary: RM2,000.00 - RM2,700.00 per month Benefits:

• Health insurance

Ability to commute/relocate:

• Kuala Terengganu: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Preferred)