Job Description

Responsibilities:

Handle

Level 1.5

technical support requests efficiently according to service deliverables. Provide

remote assistance (calls, emails, chat)

to users in local and overseas markets, especially the

Chinese-speaking region

, to resolve issues that users are facing with their computer system. Troubleshoot common hardware, software, and connectivity issues by guiding users with clear instructions and within required timescales. Accurately log and document all support activities in the system and in the prescribed format. Support setup or configuration issues through remote guidance or in-person communication. Ensure SLA targets and performance metrics are consistently met. Contribute technical solutions and updates to the knowledge base. Any ad hoc duties assign by the Company from time to time.

Requirements:

Proficient in English and

Mandarin (spoken & written)

to support Chinese market users.

Cantonese-speaking

ability is an added advantage. Minimum degree / diploma is required.

Technical knowledge/expertise

to support technical related queries and troubleshooting. Minimum

6 months experience in a Level 1.5

service desk or technical support process providing remote support for Laptops / Desktops / LAN Issues / Application etc. Proven experience in commercial in bound telephony systems typically used in Contact Center. Strong communication and customer service skills. Willingness to work in

rotational shifts

(earliest 6am, latest is 11pm), 5 days per weeks (including weekends & PHs), 9 hours work per day (inclusive of 1 hour break). Good support knowledge of Windows Operating systems, general standard knowledge on off the shelves software like Microsoft Office and etc. Knowledge on basic concepts of networking.

Remuneration Package:

Full time job 5-day work + Public Holidays 10 minutes walking distance from/to Kerinchi LRT 12 - 16 days Annual Leaves Training programme provided Attractive incentive scheme Discretionary bonus Birthday voucher Medical fees Friendly working environment
Job Type: Full-time

Pay: RM3,500.00 - RM6,500.00 per month

Benefits:

Maternity leave Parental leave
Application Question(s):

Are you fine with the job on rotation or roaster based?
Experience:

IT support: 1 year (Required)
Language:

Mandarin (Required)
Work Location: In person