Job Description

Position: IT Support Specialist ( Active Directory, Windows OS)

Tenure: Permanent

Salary: RM 5000 - RM 6000

Location: Bangsar

JOB RESPONSIBILITIES:

Perform on-site and remote diagnosis and resolution of hardware and software issues. Provide first and second-level support for user issues related to desktops, laptops (macbook and windwos), mobile devices (android and ios), printers, and other peripherals. Set up and configure new computers, including asset tagging, DLP configuration, security tools, and required software installation. Support onboarding/offboarding processes including AD user account setup, access assignment, and equipment provisioning. Install, test, and maintain operating systems, software applications, and hardware drivers. Manage workstation asset inventory and ensure hardware lifecycle tracking. Assist in user access reviews and generate regular audit or status reports. Troubleshoot network connectivity issues and escalate as necessary. Liaise with vendors and third-party support when required for repairs, replacements, or escalations. Collaborate with IT Security and Infrastructure teams to ensure compliance with security and operational standards. Document support processes, solutions, and common troubleshooting steps for knowledge sharing. Perform regular housekeeping and system checks to ensure endpoint compliance and health.

REQUIREMENTS

Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field. 1-3 years of experience in desktop or IT support roles. Hands-on experience supporting both Windows and macOS environments, including software installations, system preferences, user profiles, and patching. Familiarity with Microsoft Active Directory, Windows OS, Microsoft 365 applications, and endpoint protection tools. Basic scripting knowledge (e.g., PowerShell, Batch etc) to automate common desktop support tasks such as software installation, user management, or log collection. Understanding of basic networking, user access permissions, and IT asset management. Good problem-solving and analytical thinking skills. Strong interpersonal and communication skills, with a service-oriented mindset. Ability to work in a fast-paced environment and handle multiple support requests efficiently. Willingness to occasionally work after hours or travel for site support, if required. Experience with ITSM ticketing tools is a plus. Certification in CompTIA A+, Microsoft Fundamentals (MS-900), or ITIL Foundation is an added advantage.
Job Type: Permanent

Pay: RM5,000.00 - RM6,700.00 per month

Application Question(s):

What is your expected salary? How long is your notice period?
Education:

Bachelor's (Preferred)
Experience:

Active Directory, Windows OS: 1 year (Preferred) Hands-on experience supporting both Windows and macOS : 1 year (Preferred)
Work Location: In person