It Supports Jr. Executive

Gelugor, Pulau Pinang, Malaysia

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Bachelor\'s degree in Computer Science, information technology management, Computer Engineering, or similar
At least 3-year working experience in an information technology field
Excellent customer service skills
Strong troubleshooting and critical thinking skills
Good time management and organizational abilities.

Responsibilities

Providing technical support to all employees, and to clients, end users, and relevant stakeholders
Assisting with a wide range of issues, including connection problems, data access, network failures, poor computer performance, and cloud migration
Commissioning and installation upgrades, repairs, maintenance programs, and data transfers
Solving problems with various appliances, including printers, scanners, desktop and laptop computers, handheld devices, and servers
Creating tickets via ticket-tracking software and monitoring the progress of individual task pathways
Support company portal\'s system & troubleshooting

Benefits

Additional Benefits

Ricebowl

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